Ovetta AaronAnswered on August 24, 2023 11:44 AM
I forgot my access code. What is the next step to access my form?
Charlie JotForm SupportAnswered on August 24, 2023 01:20 PM
Thanks for reaching out to Jotform Support. Encrypted Forms use end-to-end encryption, which means your access code is encrypted on Jotform’s end. Since it’s encrypted, we won’t be able to access your data, so if you forget your access code, your data is considered lost. We recommend storing your access code in a safe place or creating an access code that’s easy to remember.
As a workaround, you can disable the form encryption. Keep in mind that your existing form submissions remain encrypted even after you disable encryption on that form. Let me show you how:
- In Form Builder, in the orange navigation bar at the top of the screen, click on Settings.
- Toggle the Encrypt Form Data option from Yes to No.
Give it a try and let us know if you have any other questions.