What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is not working on mobile devices (android and micrsoft phones)

    Asked by Larrymes on April 06, 2015 at 02:59 PM

    the back and next buttons (and most likely, the submit) on my forms are not working on a mobile phone.

    I have tried: embedded form on new website



    I have tried: direct link



    I have tried: secure link



    NONE of the above work from my android phone. All work from my computer.

    I need it to be mobile optimized and working. What do I do next? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 06, 2015 at 04:35 PM

    I have tested your forms and I noticed that you did not set your form to be responsive. Please read this article to find how to make your forms responsive:


    Also you can add Mobile Responsive Widget to your form.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by Larrymes on April 06, 2015 at 05:17 PM

    Hi BJoanna,


    Can anyone else check the load speeds on their mobile browser?

    I made the preferences change and the designer change to the forms, and yes, now the navigation works. However, the load time is over 1 minute both on the embedded form (1m 14s) and on the direct links (1m 50 s). ONLY on the mobile side, the computer form works great.  Once the form loads, the buttons do work, however, again, it is taking 41seconds or more  to move to the next page.

    Any suggestions as to why the computer load time and the mobile load times are so different? 


  • Profile Image
    JotForm Support

    Answered by jonathan on April 06, 2015 at 07:37 PM


    I have now move the next question to a new topic thread here http://www.jotform.com/answers/547325

    We will attend to it shortly