What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my form takes a long time to load?

    Asked by kevinsuits on April 08, 2015 at 09:17 AM

    I created a form to serve as an enrollment agreement. It's just a long form with some conditional formatting and a couple of widgets(preview before submit, e-sig and progress bar widget). I can load the form quickly in a pc browser but when I try to go to the form on my tablet(The purpose of the form is for use on our tablets to help eliminate paper), it takes many second(26 seconds my last count) to finish loading and allow input into the fields. I can't pay for this and have it take half a a minute to load for my customers this isn't working for me. Have I done something wrong that's making the form take nearly half a minute to load on tablets?

     

    Page URL:
    http://form.jotformpro.com/form/50953912422958

    long form preview progress bar lag long loading tablet
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    Answered by raul on April 08, 2015 at 12:57 PM

    I tested your form in my android phone and it took around 10 seconds to load which is a similar time I got when I tested on my laptop.

    Please note that the load time for every webpage could be slow for several reasons such as internet speed, memory load, caching issues, network issues, etc.

    I've also cleared your form's cache to see if it helps. If you have your form embedded in a website let us know the URL so we can check there.

    Thank you.