Disable/Edit payment confirmation email

  • ogmoffice
    Asked on April 13, 2015 at 2:12 PM

    Our customers are receiving a confirmation email that is alarming because it has characters that don't really make sense for our purposes. Is there anyway to disable or edit the email confirmation they receive for their payment or their "order" in this case?

  • Mike
    Replied on April 13, 2015 at 3:40 PM

    Thank you for contacting us.

    There is an email Autoresponder configured on your form. You can delete the Autoresponder, or click on it in order to change the email template.

    Disable/Edit payment confirmation email Image 1 Screenshot 20

    It is also possible to restore the email template to default format:

    - Delete the Autoresponder

    - Add a new Autoresponder

    Please feel free to contact us if you need any further assistance. We will be happy to help.