What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disable/Edit payment confirmation email

    Asked by ogmoffice on April 13, 2015 at 02:12 PM

    Our customers are receiving a confirmation email that is alarming because it has characters that don't really make sense for our purposes. Is there anyway to disable or edit the email confirmation they receive for their payment or their "order" in this case?

    confirmation email email autoresponder disable email
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    JotForm Support

    Answered by Mike on April 13, 2015 at 03:40 PM

    Thank you for contacting us.

    There is an email Autoresponder configured on your form. You can delete the Autoresponder, or click on it in order to change the email template.

    It is also possible to restore the email template to default format:

    Delete the Autoresponder

    Add a new Autoresponder

    Please feel free to contact us if you need any further assistance. We will be happy to help.