What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form notification is not received

    Asked by elitekeywest on April 15, 2015 at 10:36 AM
    Saved file and went though site to check page and after submission of form.  It goes white and no form was received in email notifying of submission.
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    JotForm Support

    Answered by Kiran on April 15, 2015 at 10:40 AM

    I see that your email address in our bounce list and hence you are not receiving emails. I've now removed it from the bounce list and you should be receiving the form submissions to your email.

    As I tried to submit your JotForm, the submissions went through without any issue and displayed Thank you page when Cash or Check options were selected. It redirected to PayPal when PayPal is selected.

    Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thanks.

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    Answered by elitekeywest on April 15, 2015 at 11:14 AM

    Kiran,

     

    Thank you and I will check it out and report back.

     

     

    Thank you,

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    Answered by elitekeywest on April 15, 2015 at 01:26 PM

    Kiran,

     

     

    Hey just went and checked the forms and I am still getting a blank screen after hitting submit on the site. 

     

    We checked it though a mobile device and we get the thank you screen after hitting the submission form after choosing cash. 

     

    Advice?

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    JotForm Support

    Answered by Kiran on April 15, 2015 at 02:42 PM

    We'll discuss about the blank screen issue on a different thread http://www.jotform.com/answers/553166 leaving this thread for notification emails issue. 

    I'll be responding on the other thread with the blank screen issue shortly.

    Thanks.