Form will not show on mobile devices, how do I correct this?

  • Profile Image
    reidelectronics
    Asked on May 10, 2015 at 05:36 PM

    Daily I receive messages that our form cannot be viewed in our mobile format. The only way the form will appear is for users to switch to the "web" view on their phones. I need this form visible in the mobile environment.

  • Profile Image
    jonathan
    Answered on May 10, 2015 at 06:40 PM

    I was able to reproduced the issue when I test the website on a mobile device browser.

     

    It seems that there are script issue that is happening. 

    I suggest to try first re-embedding the form again to the website using instead its iframe embed code

    user guide: -Getting-the-Form-iFrame-Code

     

    Please make sure to clear first also the previous script embedded code of the form to avoid any other issue.

    Let us know if this did not resolve the problem.

    Thanks.