What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changes made to the form is not being saved.

    Asked by joshua.forgotson on May 14, 2015 at 01:26 AM
    David, I'm having the same problem presently and can't access the thread to which you refer. Your help would be appreciated. Thank you.
  • Profile Image
    JotForm Support

    Answered by jonathan on May 14, 2015 at 01:35 AM

    The Form Builder by default will auto save the form while being work on.

    Check also the related user guide: -How-to-Save-a-Form

    There is high possibility that the issue you are having could be just due to browser's cache not updating/clearing properly.

    Try clearing also your browser's cache and restart the browser.

    Make sure also to not open multiple instance of the Form Builder.. that is having multiple open browser with multiple Form Builder open.

    Hope this help. Let us know if issue remains.



  • Profile Image

    Answered by r.irving.worc on July 12, 2016 at 08:39 AM

    I have the same problem. I have cleared the cache but the wheel is still spinning over the SAVE button. I dare not restart the browser until my changes are saved.


    I tried opening a second instance - just to check - and it has not updated the changes from the last couple of hours.


    Is there any way I can ensure my work is saved...?!!!

  • Profile Image
    JotForm Support

    Answered by Charlie on July 12, 2016 at 10:41 AM


    Apologies for the inconvenience. This thread was way back 2015. I see you already have another thread opened on this link: https://www.jotform.com/answers/880599. Please refer to that one instead. We will address it accordingly.

    Thank you.