What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue importing responses from Adobe Forms Central

    Asked by dsolder on May 28, 2015 at 02:55 PM

    I was able to import my FormCentral reports and I've been informed that the .pdfs are in the works, but when I tried to download forms and responses, I keep getting an error as shown below.  Any suggestions?  Thanks.

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    JotForm Support

    Answered by david on May 28, 2015 at 03:45 PM


    It looks like your screenshot may not have come through.  A few of my colleagues checked the import app earlier today and it appears to be working.  Are you using the new import app downloaded from here:


    If so, make sure you have entered your JotForm and Forms Central account information properly.  If you are just seeing a blank screen when attempting the import via the app, it usually means there was an issue with one of your account log ins.

    If that is not the case, please let us know a bit more detail about the error you are receiving and we will be happy to take a closer look.