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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot see my form submissions

    Asked by MyUWC on June 02, 2015 at 04:52 AM

    My form shows 36 submissions.

    Trying to view submissions, returns a 'no results to display' ... ???

    Submissions view submissions no results shows
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    JotForm Developer

    Answered by omur on June 02, 2015 at 06:44 AM

    Hello MyUWC,

    Thank you for contacting us. I can confirm the issue. I'll investigate it further and will be updating you on the issue.

    Thank you

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    JotForm Designer

    Answered by ecem on June 02, 2015 at 06:51 AM

    Hi,

    As my collogue Omur said our developers will investigate the issue.

    Can you please try these steps please;

    1. Log out from JotForm.

    2. Clear your browser cache.

    3. Close and re-open the browser.

    4. Log back in to JotForm.

    5. Verify if you can now access the submissions.

    Related guide: http://www.jotform.com/help/269-How-to-view-Submissions

    Hope this helps. Let us know if you need further assistance.

    Thank you.

    Ecem

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    JotForm Developer

    Answered by omur on June 02, 2015 at 07:41 AM

    Hello MyUWC,

    I was able to dig further into your problem and came to the conclusion that the displayed submissions are because of a change in the previous version of the import system. We had to change the way we import forms upon request from Adobe so we have a new import tool available.

    A quick and working solution to your problem is, that you delete the forms and re-import them using our new adobe formscentral import tool located here: http://www.jotform.com/adobe-formscentral-alternative/

    If anything arises, feel free to update me on the status.

    Thank you

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    Answered by MyUWC on June 05, 2015 at 04:28 AM

    Can I just import the form/data in error ?

    I do not want to import ALL other forms as they seem to be OK thus far.

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    Answered by Sammy on June 05, 2015 at 08:09 AM

    Yes you can re-import the particular form, just provide the FormCentral URL in the new import tool

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    Answered by MyUWC on June 05, 2015 at 08:41 AM

    I followed your instructions and still no submissions ....

    refer :

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    JotForm Developer

    Answered by omur on June 05, 2015 at 11:30 AM

    Hello MyUWC,

    Could you please provide the AdobeID of the form in question?
    We will reconfigure your imports so that it will also fetch all your remaining submission from the Adobe system.

    If you would kindly provide this data, we will handle the rest for you.

    Thank you very much

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    Answered by MyUWC on June 08, 2015 at 03:02 AM
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    JotForm Support

    Answered by ashwin_d on June 08, 2015 at 08:06 AM

    Hello MyUWC,

    The issue seems to be related to the xls file you are using in the "Import Data" app. The format of the column name should actually match as the format is displayed in the web page. 

    Is it possible for you to share the xls file you are trying to import and we will take a look and try to resolve the issue? You can send us an email with the attachment at support@jotform.com. Please ensure that you mentioned the subject line of the email as "Thread #580175".

    We will wait for your response.

    Thank you!

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    Answered by MyUWC on June 08, 2015 at 08:27 AM

     I have also supplied you with the file as requested (send to: support@jotform.com 8 June 2015 @14:22)

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    Answered by MyUWC on June 08, 2015 at 08:35 AM

    We seem to be going in circles with this.

    First you tell me the you changed the import with a new feature -- I used it to transfer the AFC form to JF and result seems ok.

    Secondly, I extracted the data from AFC as per your instructions and save it as a .csv file

    Thirdly, I use this .csv file, go JF and import using the options described by yourselves.

    Data does not import -- errors encountered.

    ----- Here's is where the frustration sets in ---- 

    The two forms should be the same in AFC and JF and the data outlay should be the same .... correct ?

    Why is my data not loading .... this is but one of many forms I experience this problem with.

    PLEASE ... We are loosing money as we can't access our Data !

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    Answered by MyUWC on June 08, 2015 at 08:59 AM

    I did the same exercise with .xlsx extracted file.

    No errors encountered during import -- and JF reports data loaded

    Accessing my form and try to view submissions .... the result ??

    No results to display.
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    JotForm Support

    Answered by Welvin on June 08, 2015 at 10:45 AM

    I have already forwarded this thread to our developers who handled this matter for you.

    And we received your file and it contains 11 submissions only. I will try to make the changes and let you know here.

    This is our import guide:

    http://www.jotform.com/help/308-Import-App-Easily-import-your-data-in-Excel-or-CSV-to-JotForm

    Thanks

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    JotForm Support

    Answered by Welvin on June 08, 2015 at 11:07 AM

    Please check your account for the form. It's a cloned, http://www.jotformpro.com/form/51583787329974. I was able to import the 11 submissions to this form. I hope I made it right for you.

    Thanks

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    Answered by MyUWC on June 09, 2015 at 02:46 AM

    Thank you. The import for cloned, http://www.jotformpro.com/form/51583787329974. worked.

    Can somebody now please import ALL our other DATA as Welvin did and not send us from pillar to post to have this done ..... Thanks

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    Answered by Sammy on June 09, 2015 at 03:55 AM

    Hi,

    Do you have other forms you want the data imported?

    Kindly provide the respective URLs for the forms in formcentral then well initiate the transfer/importation.

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    Answered by MyUWC on June 09, 2015 at 03:58 AM

    Sammy, I submitted those forms PLUS their AFC Id's to your company some time back

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    Answered by Sammy on June 09, 2015 at 04:27 AM

    Hi,

    I've checked you previous threads and found these two forms, are there any other additional ones?

    https://formscentral.acrobat.com/app.html#d=xtfJwhJ8yJKxWkZkwqEp7g
    https://formscentral.acrobat.com/app.html#d=hKs-F2WQ8WEs68V7FS1xCA

     

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    Answered by MyUWC on June 09, 2015 at 04:47 AM

    Yes, there is Sammy.

    I will submit them after successful import of pending data (x2) above.

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    JotForm Support

    Answered by Welvin on June 09, 2015 at 08:17 AM

    I'm sorry, but the data import process is manual for the first form you gave us.

    The links are not working, I think it's not the direct link of the forms. Anyways, the best way to import your Adobe FC forms to your account would be to use our Import App. Doing it manually will take time because each form contains a few fields.

    a. Download our App using this link: https://www.jotform.com/downloads/formscentral-export-win32.zip. You can get this link to our import page (https://www.jotform.com/adobe-formscentral-alternative/) and by clicking "Forms + Responses" option.

    b. Install the app to your PC

    c. Open the app and in the first window, you have to provide your Jotform email address which is associated to your account.

     

    d. You have to provide your Adobe Account details in the next window.

     

    e. In the third window, you have the option to select forms/data to import. Choose the link to "select which forms to input".

     

    f. Just click Import button after selecting the forms and they should appear in your account.

     

    If there are problems, please let us know so we can re-check it for you.

    Thank you and our apologies for the issue.

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    Answered by MyUWC on June 10, 2015 at 04:05 AM

    Melvin & Sammy .... u guys rock .. HIGH FIVE !!

    Thank you, you made me believe in JF again.

    New feature of importing ALL or selective forms PLUS Data seems to be working.

    Will keep on testing and revert should I hit a snag.

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    JotForm Support

    Answered by Boris on June 10, 2015 at 05:27 AM

    On behalf of our colleagues, you are kindly welcome.

    Thank you for your patience and kind words, please let us know if you encounter any problems along the way.