Email Notifications seem to be failing to send

  • sfsimfoods
    Asked on June 4, 2015 at 5:37 PM

    My form does not seem to be sending email notifications. Can someone take a look at it to see if something is misconfigured?

  • jonathan
    Replied on June 4, 2015 at 6:55 PM

    I checked your jotform http://www.jotform.us/form/51546649517161 and noted that it has a customize email notifier

    Email Notifications seem to be failing to send Image 1 Screenshot 40

     

    the Notifier seems to be not updated anymore.

    I suggest creating a new Notification Email for the form. using the Add New Email button in the Email Alert. 

    user guide: -Setting-Up-Email-Notifications

    Email Notifications seem to be failing to send Image 2 Screenshot 51

    Email Notifications seem to be failing to send Image 3 Screenshot 62

     

    Let us know if issue still persist.

    Thanks.

     

     

     

     

     

  • sfsimfoods
    Replied on June 5, 2015 at 10:06 AM

    I changed nothing and it seems to be sending again. Will update if changes persist.

  • Boris
    Replied on June 5, 2015 at 11:59 AM

    Thank you for letting us know that it seems to work now.

    If the issue appears again, we suggest that you try creating a new Email Notification, as explained by our colleague Jonathan above.

    Please let us know if you experience further issues. Thank you.