What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload PDF form: Submissions are blank when PDF form is downloaded and submitted

    Asked by mattrossdickson on June 15, 2015 at 09:24 AM
    I have gone into the email settings and changed the email recipient address. I’ve filled out some text and submitted the form but the form has come back blank and doesn’t resemble the original PDF.
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    JotForm Support

    Answered by Charlie on June 15, 2015 at 09:34 AM

    I made a test submission by downloading the PDF form and filled it out using Adobe Reader, I've checked the submission and indeed it is blank. 

    I'll forward this to our developers immediately to have it checked. For the meantime, could you re-upload the PDF form to JotForm using the Import Tool here: http://www.jotform.com/adobe-formscentral-alternative/. See if the newly imported one manifested the same problem.

    Apologies for the inconvenience.

     

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    Answered by mattrossdickson on June 15, 2015 at 09:37 AM

    Ok That's done. Thanks for looking into it.

    Matt

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    JotForm Support

    Answered by Charlie on June 15, 2015 at 10:49 AM

    Thank you for the confirmation. 

    We'll update you in this thread as soon as we hear any news regarding this problem.

    Apologies for the inconvenience.