What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    FormsCentral Error

    Asked by chrispryor on June 23, 2015 at 12:07 PM

    Why am I getting an error saying 'An Error Has Occurred' this form does not exits from FormsCentral?

    Screenshot
    FormsCentral Getting
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    JotForm Support

    Answered by BDAVID on June 23, 2015 at 01:03 PM

    Are you trying to import your Form only, Form+responses or PDF form only? Adobe FormsCentral is retiring on July 28, 2015, so you can still download the convert and export your forms.

    Please go to this link: http://www.jotform.com/adobe-formscentral-alternative/

    By looking at your screenshot, it seems like you might have deleted the form, if not, please try again, or contact FormsCentral support to see why the forms is not longer appearing in your account.

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    JotForm Support

    Answered by BDAVID on June 23, 2015 at 01:12 PM
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    Answered by chrispryor on June 24, 2015 at 03:57 AM

    Hi, 

    Sorry forgot to say they were in FormsCentral but imported across weeks ago and then updated in JotForms.  The link sent out to my staff is from JotForms and others have already used the URL link with JotForm without a problem.  

    However, yesterday I decided to delete files in FormsCentral as they had all been imported across or no longer needed.  Immediately afterwards users using the JotForm URL link the error message came up from Adobe...?

    Is this something to do with deleting the files in Adobe FormsCentral?

    Chris

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    JotForm Developer

    Answered by hasan on June 24, 2015 at 04:20 AM

    Hello Chris,

    We are not authorised to do any changes in your Adobe account. Importing process only copies your forms and responses to JotForm.

    As far as I know this error is about malformed URL. If you give me FormsCentral URL, I will check it against our import system. However if you are sure about the correctness of URL, you should contact with Adobe.

    Have a nice day!

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    Answered by chrispryor on June 24, 2015 at 04:33 AM

    I deleted them from Adobe as they were no longer required following a full import and testing.  

    The URL sent out is a JotForm URL!  I've imported them from FormsCentral and been using them without a problem in JotForms.  As soon as I deleted them from FormsCentral they have started to show this error message from FormsCentral.  This tells me that they are still linked to FormsCentral and not 100% imported.

    I have over 50 forms imported from FormsCentral. 

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    JotForm Developer

    Answered by hasan on June 24, 2015 at 04:46 AM

    I have checked all your forms and didn't encounter any screen like you attached. Please let me know your the JotForm URL. I'll check it further.

    Thanks.

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    Answered by chrispryor on June 24, 2015 at 08:08 AM
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    JotForm Developer

    Answered by hasan on June 24, 2015 at 08:30 AM

    Hello Chris,

    Thank you for the information. It seems like a "Custom Thank You Page" was defined for your form and that was an another form URL from FormsCentral.

    Please check our guide Setting Up the Thank You Page for removing that redirection or redirecting your users to another URL when form submitted.

    Thanks.

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    Answered by chrispryor on June 24, 2015 at 09:10 AM

    Excellent!  All sorted now... many thanks.