- kmawebcontrolAsked on June 25, 2015 at 10:41 PM
My form on my site disappeared and when I logged in to my Jotform account my forms had disappeared!!! What happened?Page URL:
- JotForm SupportjonathanAnswered on June 26, 2015 at 12:58 AM
Your FREE subscription jotform account/username kmawebcontrol is temporarily disabled due to exceeded Upload limits.
The account is currently in Overlimit Status already because it had exceeded the allowed 100 MB storage/upload limit for the Free account. The account is NOT able to received any incoming submissions anymore.
You can see the status in the profile page when you are logged in to your account at https://www.jotform.com/login
To re-activate the account, you can either
#1. Delete existing submissions that have Upload data. This will decrease the occupied storage/upload space (i.e. below 100 MB)
#2 OR to upgrade the account to the next higher package to have higher limits.
user guide: -How-to-upgrade-my-account
Hope this help. Let us know if you need further assistance.
- kmawebcontrolAnswered on June 29, 2015 at 01:05 AM
- JotForm SupportChriistianAnswered on June 29, 2015 at 08:02 AM
On behalf of my colleague, Jonathan, you are welcome. If you have any further questions, do let us know and we will be happy to assist you.