What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms have disappeared

    Asked by kmawebcontrol on June 25, 2015 at 10:41 PM

    My form on my site disappeared and when I logged in to my Jotform account my forms had disappeared!!! What happened?

    Page URL:
    www.kathymuller.com

    jotform account overlimit upgrade free account
  • Profile Image
    JotForm Support

    Answered by jonathan on June 26, 2015 at 12:58 AM

    Your FREE subscription jotform account/username  kmawebcontrol is temporarily disabled due to exceeded Upload limits

    The account is currently in Overlimit Status already because it had exceeded the allowed 100 MB storage/upload limit for the Free account. The account is NOT able to received any incoming submissions anymore.

    You can see the status in the profile page when you are logged in to your account at https://www.jotform.com/login

     

     

     

    To re-activate the account, you can either

    #1. Delete existing submissions that have Upload data. This will decrease the occupied storage/upload space (i.e. below 100 MB)

    #2 OR to upgrade the account to the next higher package to have higher limits

    user guide: -How-to-upgrade-my-account

     

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

     

  • Profile Image

    Answered by kmawebcontrol on June 29, 2015 at 01:05 AM

    thank you

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    JotForm Support

    Answered by Chriistian on June 29, 2015 at 08:02 AM

    Hi kmawebcontrol,

    On behalf of my colleague, Jonathan, you are welcome. If you have any further questions, do let us know and we will be happy to assist you.

     

    Regards.