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    Data Disappears when resizing Visual Report Charts in Edit mode

    Asked by salesoperations on June 26, 2015 at 12:35 AM
    This is happening to me as well.  When I  edit a report, (not one that is brand new), and try to drag the frame to be wider/taller, my chart info disappears, the box turns blank and I can no longer see anything.  I also tired deleting that box and adding the same box.  In this case the data shows but again, if I try to resize, everything disappears.  
    visual report edit charts
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    JotForm Support

    Answered by jonathan on June 26, 2015 at 01:59 AM

    Can you please take a screenshot of it when it is blank? 

    You can include screenshot images in your response following this guide

    I could not replicate similar issue when I also checked on my end.

    We will wait for your response.

    Thanks.

  • Profile Image

    Answered by salesoperations on June 26, 2015 at 07:36 PM

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    Answered by salesoperations on June 26, 2015 at 07:38 PM
    Here is what happens when I resize one of my charts. The question remains but all of the data is gone.
    [cid:image001.png@01D0B02D.7DD01470]
    Louise Mickelson | SANMAR
    Projects, Communications & Operations Supervisor | Sales Operations
    22833 SE Black Nugget Road, Suite 130
    Issaquah, WA 98029
    Direct 206-727-6438 | Fax 206-727-3312
    [cid:image007.png@01CFA1BC.04522690]
    [Picture1] [Picture2] [Picture3] [Picture4]
    This message is for the sole use of the intended recipient and may contain confidential information. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please delete immediately.
    ...
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    JotForm Support

    Answered by Chriistian on June 26, 2015 at 10:04 PM

    Hi salesoperations, 

     

    Can you try clearing your browser cache and see if it works? If the issue still persists, can you also provide to us the link or name of the form in question so we can further check? Please also provide to us the browser version and device you are using when you access the Visual Report page.

     

    We will wait for your response.

     

    Regards.

     

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    Answered by DougMarlowe on August 25, 2015 at 08:09 PM

    Happened to me too. Tried to shrink the chart and the image disappeared
    .
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    JotForm Support

    Answered by jonathan on August 25, 2015 at 09:30 PM

    @ DougMarlowe

    We will resolve your issue on a separate thread here http://www.jotform.com/answers/647739