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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Do I need to have email alerts if I setup the conditions?

    Asked by jwcb on July 02, 2015 at 01:05 PM

    Hi,

    If I have conditions set for my form do i also need to have to have notifications set up under the email selection in the jotform edit window?

    Page URL:
    http://www.randalls.ca/Web_Pages/WCD_Pages/WCD_Free_Shop_at_home.html

    email alerts email
  • Profile Image
    JotForm Support

    Answered by Welvin on July 02, 2015 at 01:48 PM

    Yes, especially if you need each to be unique. Also, don't forget to setup the sender and recipient details. These are important part of the notifier/autoresponder emails.

    Thanks

  • Profile Image

    Answered by jwcb on July 02, 2015 at 02:27 PM

    Can you please look at how my form is set up to determine on jotform to see:

    1- If it is set up properly?

    2- why some locations also receive notification for a bank street location?

     

    most appreciated!

  • Profile Image
    JotForm Support

    Answered by Welvin on July 02, 2015 at 02:51 PM

    You have two extra notifiers, but not used in the conditional logic. If you don't need the two, you can delete it. Here's how: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Your conditional logic settings are correct and your notifiers are properly configured. All should work.

    If you want, you can also create a notifier for each of the "Preferred Location:" field options. You can name the notifiers after each. Here's an example:

    Thanks

  • Profile Image

    Answered by jwcb on July 05, 2015 at 11:29 PM

    How come the Orleans location also gets the Bank Street notifications?

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    JotForm Support

    Answered by ashwin_d on July 06, 2015 at 12:54 AM

    Hello jwcb,

    That is because the condition you have added in your form. You are sending the same notification email alert "Notification" in both the conditions. Please check the screenshot below:

    You need to edit your form condition and set the desired email alert to be sent.

    Thank you!

  • Profile Image

    Answered by jwcb on July 06, 2015 at 12:08 PM

    I do not understand. I have the orleans notification sending to orleans. I have the bank street notification sending to bank st and NOT orleans.... I am confused!

  • Profile Image
    JotForm Support

    Answered by Welvin on July 06, 2015 at 12:27 PM

    I've fixed it for you so won't be confused in the whole settings. I named the notifiers based on the options in the "Preferred Location" field. So, your settings are now:

    And your conditional logic are the following:

    Each notifier pointed to the custom recipient email address. So, the notifier "Glebe" will be sent to bankstr@magma.ca and so the others.

    Let us know if you are still confused.

    Thanks

  • Profile Image

    Answered by jwcb on July 06, 2015 at 12:36 PM

    Thanks Welvin!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 06, 2015 at 01:04 PM

    Hello jwcb,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!