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    Not receiving Paypal submissions.

    Asked by MollyMonty on July 03, 2015 at 07:20 AM

    At the moment the form does not record the payments made to PayPal.

    What am I doing incorrectly?

     

    The Form name is The Centurion Club

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 03, 2015 at 07:29 AM

    Hello MollyMonty,

    I did check your embedded form and it seems to work as expected. I did send a test submission and I was redirected to PayPal checkout page successfully. Please check the screenshot below:

     

     

    It seems you have received only one payment submission and rest of them (17 submissions) ended up in "Incomplete Payments". Please check the screenshot below:

     

    Please check the following guide on how to view incomplete payments:  https://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    You may like to check the following guide on more information on incomplete payments:  https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

     

    Have you actually received payments in your PayPal account but the submissions are not visible in JotForm? I would suggest you to please check your PayPal account IPN setting to ensure it is enabled. The following guide should help you:  https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Hope this helps.

    Do get back to us if the IPN is enabled but still submissions are marked as incomplete.

    Thank you!

  • Profile Image

    Answered by MollyMonty on July 03, 2015 at 08:53 AM
    Hi Ashwin,
    Thanks so much for the prompt reply.
    I do get a notification from PayPal that my (test) payment has been credited to the account.
    But it does not appear on my Google Sheet, nor does the jot form confirmation come through.
    I havent access to the PayPal account so havent been able to check the settings you suggest, but I do get a notification email from PayPal that the payment has been made from my account to the Centurion account. From what you have said that ought to trigger the JotForm responses. Would that still imply that the IPN on the PayPal account is not set?
    John ( MollyMonty)
    I really appreciate your time
    ...
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    JotForm Support

    Answered by Charlie on July 03, 2015 at 11:06 AM

    Upon checking your form, I'm seeing 4 forms with the title "The Centurion Club". You might be checking a different form.

    You can try checking each form one by one and see if the test submission that you did was received on any of it. Here's a guide on how to check the submissions: http://www.jotform.com/help/269-How-to-view-Submissions.

    As mentioned also, when the user did not successfully completed the transaction when their in the Paypal payment gateway, it will be moved to your account as an "Incomplete Payment". You won't receive a notification on this. 

    You might also want to check your Form's email settings, you might have inputted an incorrect recipient email address.

     

  • Profile Image

    Answered by MollyMonty on July 04, 2015 at 03:06 AM

    Hi Charlie and Ashwin. I checked all four Centurion sheets. None show up the payments

    The email address is fine. I completed one of the payments as you suggested, and the notice came almost immediately. It also appears on the Centurion  form

    So it seems that the problem lies with PayPal somewhere. Do you have any suggestions of how to proceed from here?

     

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    JotForm Support

    Answered by Chriistian on July 04, 2015 at 07:48 AM

    Hi MollyMonty,

     

    Thanks for getting back to us.

     

    Since, as you said, the submission now went to the submissions page and you receive notifications after completing one of the payments, I think the problem lies somewhere in sending the payment to Paypal.

     

    I would suggest that aside from the email received from Paypal about the payment, you also check if the payment was actually credited to the Centurion's Paypal account (i.e. the payment was actually received by Centurion's Paypal account). If we can verify that there is no problem with crediting of the payment and the IPN settings of the Centurion's Paypal account, then the problem lies on the triggering response to JotForm by Payal.

     

    Please let us know if you find (or don't find) any problem with the crediting of payment to the Centurion's Paypal account and its IPN settings.

     

    Regards.

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    Answered by John Egan  on July 04, 2015 at 07:57 AM

    Thanks so much. I now know that I did actually manage to set up the form correctly😀😅. 

    I'll follow up with the PayPal account administrator and go from there. I might be back but you have certainly helped me and showed me where to look. Many many thanks. Much appreciated. 

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    JotForm Support

    Answered by Chriistian on July 04, 2015 at 09:21 AM

    Hi John,

     

    You are welcome.

     

    We will wait for your response regarding this matter.

     

    Regards.