What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to upgrade my account

    Asked by EnsureProductivity on July 07, 2015 at 11:24 AM

    Trying to upgrade and continue to give correct security code on back of card and it will not let me upgrade to premium.

    upgrade account
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    JotForm Support

    Answered by BJoanna on July 07, 2015 at 12:29 PM

    Inside of this article you can find out how to upgrade your account: https://www.jotform.com/help/331-How-to-upgrade-my-account 

    Make sure that you are using a valid credit card. 

    If you are still unable to upgrade your account can you please provide us a screenshot of error you are getting? 

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    Hope this will help. Let us know if you need further assistance.