What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Product order form not saving updates

    Asked by chabad on July 09, 2015 at 04:10 PM

    I've edited my form called: Order Form more than once and it doesn't save. Is there anything that can be done? I went into each product and changed the pricing and quantity details, each time saving the product (with each and every edit). The first time I did it, it didn't' save anything. The next time it saved one item. I've gone into 10 items and had to make 2 edits... I really don't want to have to do that again, this is very frustrating. How can this be fixed?


    Thanks, Mushka

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    JotForm Support

    Answered by Mike on July 09, 2015 at 05:23 PM

    Thank you for contacting us.

    The product updates seem to be registered. I can see the product modifications in Revision History tool.

    How to View Form Revision History

    Are you still having issues with saving your products? Is there are any specific steps to reproduce it?

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    Answered by chabad on July 10, 2015 at 09:51 AM

    i got it in the end, went back and did the whole thing over (i meant to delete the question). Thanks. I adjusted all the prices and nothing saved before but it saved now.

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    JotForm Support

    Answered by david on July 10, 2015 at 12:14 PM

    Glad to hear you were able to get things sorted.  If you have any further questions, just let us know and we will be happy to help.