Paypal processing but form missing

  • shameonyoko
    Asked on July 24, 2015 at 1:40 PM

    A respondent has told me that their paypal payment went through (a reliable person actually on our staff) but their filled in form is not appearing.  Can you please help as soon as possible. I'm afraid this may be happening to others.

    Terri McGarry

    517-977-5945

    Page URL: http://jaxjam.org/register/
  • Kiran Support Team Lead
    Replied on July 24, 2015 at 2:39 PM

    If the PayPal payments are not successful, the submissions are marked as Incomplete payments and they can be seen from submissions view. 

    Paypal processing but form missing Image 1 Screenshot 30

    Please refer to the following FAQs section for PayPal Incomplete payments.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    If the payment is successful, the submission should display Payer Info as below :

    Paypal processing but form missing Image 2 Screenshot 41

    Please check the submissions to match with your PayPal transactions and Incomplete Payments. Hope this information helps. Please get back to us if you need any further assistance. We will be happy to help.