What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you alter emails received from Jotform? If so, how?

    Asked by juicebureau on July 30, 2015 at 08:09 PM

    As you obviously know, when you receive the results of a Jotform, it is in a table format, one question below the other. When we receive this information, we copy and paste much of it into a short paragraph to send to customers.


    I'd like to know if it is possible to alter the format of emails so that I can receive the information as is, but also a short paragraph containing some of the information.


    FYI it would state something like the following:

    Pickup Thursday the 23rd of July. Consumption Friday 24th of July.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 31, 2015 at 12:29 AM

    Hello juicebureau,

    Yes it is possible to achieve your requirement by editing your email alert template. Please check the screenshot below on how to edit your email alert template to include only the desired information:


    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

  • Profile Image

    Answered by juicebureau on August 03, 2015 at 08:52 PM

    Thanks. A couple of follow up questions:


    Can I add days to those dates? ("Thursday 6-8-2015" instead of just "6-8-2015")


    And I'd like the notification email to send to multiple emails. How can I do this?
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2015 at 12:17 AM

    Hello juicebureau,

    As we cannot answer multiple questions in one thread, I have moved your latest questions to new threads and you will be answered here:



    Thank you!