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  • Profile Image

    missing info on contact form

    Asked by JuliaRogers on August 04, 2015 at 12:13 PM

    Some of the required fields are not appearing in my contact form submissions.  See image attachment.  This started happening on July 21, 2015.  I did not make any changes to the form before this started happening. Why? and how can this be corrected. Thank you.

    Page URL:
    https://secure.jotformpro.com/form/51178909771971

    Screenshot
    contact form Submissions and 2015
  • Profile Image

    Answered by Shadae on August 04, 2015 at 01:39 PM

    Hi JuliaRogers,

    It appears that your "Your Name" field is no longer being shown on your form, as such your users are not able to fill in that information.

    This is caused due to a hide/show condition that is applied to your name field. The fields that will determine if the field is shown has been deleted, as such the your name field does not appear on your form.

    Please delete these conditions to resolve the issue.

    Please inform us if you need further assistance.