How can I cancel my subscription plan without disrupting my forms?

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    Asked on August 04, 2015 at 04:25 PM

    last month I had to pay to upgrade because I got so many form submissions. I don't expect that to happen this month or ever again really. How do I move my account back down to a free account without disrupting any of my forms?






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    Answered on August 04, 2015 at 06:02 PM

    I see that you'd like to downgrade back to the free plan. 

    This won't affect any of your forms or data so long as you don't delete them yourself. :)

    It's actually very easy to downgrade. Just go to My Account >>> Billing then choose "Free Plan" and click on it (Switch Plan) followed by Cancel Subscription. This will cancel your plan so that you are no longer charged. At that point your plan will finish running its course for the time you paid for and then our system will automatically downgrade you.

    If you need help with this or have any issues with it just let us know and we'll gladly do this for you.

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    Answered on August 04, 2015 at 06:14 PM

    thank you. just did it. did it work?


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    Answered on August 04, 2015 at 09:07 PM

    Yes it did work. I checked your account/username heidiwaggoner  and I can see it was already cancelled and scheduled for downgrade to FREE.

    User is scheduled to downgrade.
    Date: 2015-08-19 
    Reason: CANCEL

    You will not be billed further and the account will auto downgrade on the date of its expiration which will be on Date: 2015-08-19