Can't seem to upgrade to accept your offer

  • laranoink
    Asked on August 5, 2015 at 12:48 AM

    Hi,

    I visited your upgrade page, tried to click on the Premium Package, $9.99 per month by credit/debit and it didn't work. Clicked the upgrade button but it did nothing.

    Thanks,

    Lara

  • laranoink
    Replied on August 5, 2015 at 2:25 AM
    Hi,
    I have cleared my cache and tried again. I'm logged in and have been
    using the builder, but am still getting the same issue. I have taken a
    brief video so you can see what I am seeing, in case that helps:
    http://screencast.com/t/IU4L1GweD
    Thanks so much,
    Lara
    ...
  • Charlie
    Replied on August 5, 2015 at 3:38 AM

    Hi,

    Thank you for providing us more details on this and we appreciate the video.

    Could you try upgrading in your "Upgrade/Billing" section in your JotForm account instead, you can do that by following this guide: https://www.jotform.com/help/331-How-to-upgrade-my-account. 

    Please note that you need to be logged in to your JotForm account and upgrade directly in  your account settings.

    You could also try using a different browser, there might be some plugin/extension you are using the is blocking our scripts, in my case I'm using Google Chrome, Edge and Mozilla Firefox and can't seem to replicate the problem.

    Let us know if that works.