What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can't seem to upgrade to accept your offer

    Asked by laranoink on August 05, 2015 at 12:48 AM


    I visited your upgrade page, tried to click on the Premium Package, $9.99 per month by credit/debit and it didn't work. Clicked the upgrade button but it did nothing.



  • Profile Image

    Answered by Shadae on August 05, 2015 at 01:57 AM

    Hi Lara,

    I do apologize for the issue that you are experiencing regarding upgrading your account.

    Our pricing page appears to be working correctly at this time, could you please clear your browser cache and try to upgrade your account once again.

    Please inform us if you are still experiencing an issue with upgrading.

    Thank you

  • Profile Image

    Answered by laranoink on August 05, 2015 at 02:25 AM
    I have cleared my cache and tried again. I'm logged in and have been
    using the builder, but am still getting the same issue. I have taken a
    brief video so you can see what I am seeing, in case that helps:
    Thanks so much,
  • Profile Image
    JotForm Support

    Answered by Charlie on August 05, 2015 at 03:38 AM


    Thank you for providing us more details on this and we appreciate the video.

    Could you try upgrading in your "Upgrade/Billing" section in your JotForm account instead, you can do that by following this guide: https://www.jotform.com/help/331-How-to-upgrade-my-account

    Please note that you need to be logged in to your JotForm account and upgrade directly in  your account settings.

    You could also try using a different browser, there might be some plugin/extension you are using the is blocking our scripts, in my case I'm using Google Chrome, Edge and Mozilla Firefox and can't seem to replicate the problem.

    Let us know if that works.