What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form doesn't appear correctly on a mobile device.

    Asked by netruckmarketing on August 10, 2015 at 01:18 AM

    Also I noticed the form doesn't appear correctly on a mobile device.

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    JotForm Support

    Answered by ashwin_d on August 10, 2015 at 03:49 AM

    Hello netruckmarketing,

    Here are the steps you should follow:

    #1. Make your form mobile responsive by enabling the "Responsive Form" preference of your form. Please check the screenshot below :

     

    #2. Embed your form using its iFrame embed code. The following guide should help you grab your form's iFrame embed code:  https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you

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    Answered by netruckmarketing on August 10, 2015 at 10:09 AM

    Awesome!  Thank you.  I noticed that my "First and Last Name" and "Business" fields are missing when viewed on my Android.  Do you know why?

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    JotForm Support

    Answered by Charlie on August 10, 2015 at 12:28 PM

    I see you have two forms in your account. I checked both of them and tested them in the mobile view, and it seems the problem you are describing matches the one in this form link: http://www.jotform.us/form/52210603775146. The problem I believe is the margin-top value set to a negative value that it pushes the fields at the top where it is not visible anymore. Try adjusting the value of it, I tried setting it to "25px" and it formats correctly in the mobile view.

     

    Let us know if I'm pointing to the correct issue you're having. We'll wait for your response.

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    Answered by netruckmarketing on August 11, 2015 at 06:05 PM

    Thank you SO SO MUCH!    Can you please tell me how to change the color of the button?  I tried to do that in designer, but didn't change it.

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    Answered by netruckmarketing on August 11, 2015 at 07:57 PM

    Never mind - I figured it out.  Thank you for all of your help!

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    JotForm Support

    Answered by ashwin_d on August 12, 2015 at 12:16 AM

    Hello netruckmarketing,

    I am glad to know that you figured it out yourself.

    Do get back to us if you have any questions.

    Thank you!