What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please let me know the policy on asking customers for a User ID and Password

    Asked by _novex on August 10, 2015 at 03:21 PM

    I just read the terms under phishing (pasted below). I can take out the credit card info, but I don't see that it says we can't ask for a password...Please let me know the policy on asking customers for a User ID and password. 

     

    Thanks!

     

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 

    phisher password terms
  • Profile Image
    JotForm Support

    Answered by jonathan on August 10, 2015 at 03:34 PM

    Hi,

    Checking the Jotform Terms of Use again.

     

    but I don't see that it says we can't ask for a password...

    I believe it was stated on the clause (I underlined)

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately 

    Hope this clarifies the matter.

    Please let us know if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by _novex on August 10, 2015 at 05:03 PM

    Thanks! So just to confirm, we could ask for a username in the form but just not a password associated with the username? 

     

    What payment option should we use if we won't actually be taking any payment, but just need the credit card on file (that's why we ask for it in the form!)?

     

    Thank you! 

  • Profile Image
    JotForm Support

    Answered by Kiran on August 10, 2015 at 10:25 PM

    Our anti-phishing system is strict to scan each form to calculate the probability of any phishing activities that includes username, password and other sensitive information and leads to automatic suspension. However, you may be allowed to have a field for only user name but the form shall be having a high percentage of probability by our anti-phishing system.

    Hope this information helps! The question related to payment option is addressed on a different thread.

    http://www.jotform.com/answers/634599

     

    Thank you!