What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I have required fields on my form, why did I just receive a blank submission?

    Asked by inspiremenaturally on August 11, 2015 at 11:16 AM

    Hello, 

    We just received a blank form submission and there are fields that are required before users can submit it. How can this be? I've attached a screenshot. No data is shown. 

    Page URL:
    http://inspiremenaturally.com/sign_up.html

    Screenshot
    blank submission receive a hello attached shown and
  • Profile Image
    JotForm Support

    Answered by david on August 11, 2015 at 01:22 PM

    Hi,

    Since your form is embedded using the regular script method, it is subject to conflicts with other scripts running in your page.  This can sometimes cause validation issues that allow users to bypass validation.

    Embedding your form using the iFrame embed method:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This will insulate your form from the rest of the page and should allow the validation to work properly.

    If you still receive empty submissions after using the iFrame embed, let us know and we will be happy to take another look.

     

  • Profile Image

    Answered by inspiremenaturally on August 13, 2015 at 02:32 PM

    Thanks for your reply. Will using the iFrame embed method conflict with our conversion tracking for Adwords/Analytics? Can we still have a unique URL like /sign_up? Also, is there a possibility to get a unique URL for the 'thank-you' page after submission? 

     

    I appreciate your help. 

  • Profile Image
    JotForm Support

    Answered by david on August 13, 2015 at 03:49 PM

    The iFrame method may interfere with Adwords and Analtytics since it is loaded into its own frame.  Tracking and such would not be able to access or escape the frame.  You can still have a unique URL to your page, that does not make any difference.  

    As for the unique URL for the thank you page, you can customize this in the form builder:

    http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page

    This way you could embed the tracking code into your custom thank you page and retain your Adwords and Analytics.

    We also offer built in analytics:

    http://www.jotform.com/form-analytics/