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  • Profile Image

    Some fields (even the required ones) show up blank in the notification email

    Asked by educationalexcursions on August 12, 2015 at 06:13 AM

    Hello,

    I have the same problem. Maybe someone can help?

    All of my forms (even the master is messed up).  And I have not even opened the master for a year

    1. All questions are visible to the submitter, and all appear to work fine

     

    2. But some fields (even required ones) show up blank in the email response and in the spreadsheet that jot form automatically creates with the data. 

    I have cloned various forms in an attempt to fix this mess and even gone back to my master form. The  problem is always the same for these same questions. 

    I have even built new forms from the meter and the same fields show up blank. 

     

    Thoughts welcome :)

    Bmac

    required fields empty field empty response blank submission
  • Profile Image
    JotForm Support

    Answered by Welvin on August 12, 2015 at 06:26 AM

    Please let us know the URL of the page where the affected form is currently embedded so we can check it. I doubt that a script conflict is causing this to happen in the form. It's possible that the required field validation had stopped from working due to this conflict allowing someone to submit the form without filling up the required fields.

    But if there are conflicts, re-embedding your form using our iframe method should help you fix and prevent it from happening:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

     

    As for the email notification, it's possible that the field names have changed due to the updates that you've made in the form so I would suggest re-creating the settings.

    You have to delete the notifier. Here's how to do it: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Then  simply re-create it after. Here's our guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Thanks

  • Profile Image

    Answered by educationalexcursions on August 15, 2015 at 06:05 AM
    Hi Welvin,
    Thanks for the info. My problem seems to me morphing.
    This is the latest issue.
    1. Attached is what I see when building the form screen shot (5:48)
    2. This is what the submitter sees:
    http://form.jotformpro.com/form/52231567095961
    There are several questions absent from what they see.
    Thoughts welcome :)
    Bruce
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 15, 2015 at 10:14 AM

    Hi Bruce,

    Your screenshot failed to appear in this thread. Here's how you can add a screenshot to this support forum (https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum).

    Anyways, I think the issue is related to your conditional logic settings. There are fields that have been deleted in the form causing some empty rules in the logic. For example:

    I've fixed this for you by removing those. Please check again and let us know if the issue persists.

    Thanks

  • Profile Image

    Answered by educationalexcursions on August 17, 2015 at 01:30 AM
    Yes it works now, thanks. How can I 'un-delete' those fields? I have other
    forms with similar issues.
    Many thanks,
    Bruce
    ...
  • Profile Image

    Answered by Sammy on August 17, 2015 at 05:07 AM

    You can use the form-revision history to revert back to an earlier version of your form

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

     

  • Profile Image

    Answered by educationalexcursions on August 17, 2015 at 05:55 AM
    Hello,
    The revision history is too recent and shows no relevant changes.
    Earlier Welvin, said "I think the issue is related to your conditional
    logic settings. There are fields that have been deleted in the form causing
    some empty rules in the logic. that I've fixed this for you by removing
    those. Please check again and let us know if the issue persists.
    How can I do this myself, on this form:
    http://form.jotformpro.com/form/42401363273951?
    Advice appreciated.
    B
    ...
  • Profile Image

    Answered by Sammy on August 17, 2015 at 07:20 AM

    You can remove the orphaned conditions by accessing your saved form conditions and removing the ones with non-existent fields

     

     

  • Profile Image

    Answered by educationalexcursions on August 17, 2015 at 08:55 AM
    thanks so much Sammy!
    B
    ...