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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Confirmation email for payments are not working

    Asked by aircraftmodels on August 12, 2015 at 12:06 PM
    Ive been trying do this with authorize.net or jotform, get auto-response emails to my customer when they make payments. Thanks. 
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    JotForm Support

    Answered by Jan on August 12, 2015 at 12:13 PM

    Can you please share the URL or ID of the form you're referring to?

    For successful payments, Authorize.net should send confirmation email automatically to your users once payment was made.

    If you are referring to the Autoresponder in JotForm, then you need to create one in order for your users to received a confirmation email. Here's a guide on how to create one: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Hope this helps. Let us know if you have any questions. Thank you.