What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need a reply

    Asked by cindyb733 on August 12, 2015 at 11:32 PM

    I sent an urgent email the other day and marked it a private post and no one has gotten back to me.  I need an answer, have had nothing but problems since then. It won't upload anything from a phone or a tablet like it used to and everything is cut off the page, even this contact form. Nothing looks responsive when you are develpoing. I would upload a screenshot but... it won't allow me to. Very frustrating.  I've been with jotform for years so if you want a subscriber by the 15th, someone needs to get back to me.  If I have to re-do all my QR advertising that is attached to some of my forms, I'm going to be very upset. So this message will be a public post since the private one didn't get a response. Is everybody on vacation?  


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    JotForm Support

    Answered by Welvin on August 13, 2015 at 02:06 AM

    Hi Cindy,

    Our apologies, but I can't find that to the list of your threads in our support forum. If you did, you should be able to see that in your list of forum questions.

    Go to https://www.jotform.com/answers

    Click "My questions" button:

    I also can't find any email to our support email account.

    Anyways, please let us know the form in question so we can check and test it to our end. As for the mobile responsiveness, here's how you can enable that in your form:


    For uploading a screenshot to this support forum, this guide should help you how to do it: