What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why was my form closed?

    Asked by sgprogramboard on August 24, 2015 at 12:49 PM

    After only 16 submissions my form was closed. Why was that?

    closed form closed Submissions after
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    JotForm Support

    Answered by Charlie on August 24, 2015 at 02:39 PM

    Hi,

    This is because you have reached your allowed SSL submissions, you now have 16 out of the 10 SSL submissions for Free plan. Please check our pricing page to learn more about the limits of each. Please also note that when you reached any of the limits, all of your forms will temporarily be disabled. If you want to enable your forms, you need to either upgrade to a higher plan OR wait for the counters to reset which happens every 1st day of the month.

    To learn more about the SSL Submissions, please check this guide: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions. Basically, SSL or secure forms are those forms that uses SSL protocol, it should show https:// or https://secure in their links or embed codes. If you don't have to use the SSL submissions, please remove the links that uses that protocol and use the regular or non-SSL links.

    I see you are new to JotForm, I have adjusted your SSL counter from 16 to 7, so that you can continue using your forms, but please do avoid using the SSL submissions if you are not planning to upgrade to a higher plan. Please also note that I can only do this once, if you happen to reach your submission limit again, you'll need to upgrade to a higher plan or wait for the counters to reset.

    Thank you.

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    Answered by sgprogramboard on August 24, 2015 at 04:59 PM

    Is there a way to continue using the forms without SSL submissions?

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    JotForm Support

    Answered by EltonCris on August 24, 2015 at 08:28 PM

    Yes. As mentioned by my colleague, you have to replace your secure embed code (https) with a regular embed code (http) so submissions will not be counted a SSL.

    Or I would suggest to retake your form embed code without checking the secure form box on the form builder. Then replace the secure embed code embedded on your page.

    If you have further questions, let us know.