Why was my form closed?

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    Asked on August 24, 2015 at 12:49 PM

    After only 16 submissions my form was closed. Why was that?

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    Answered on August 24, 2015 at 02:39 PM


    This is because you have reached your allowed SSL submissions, you now have 16 out of the 10 SSL submissions for Free plan. Please check our pricing page to learn more about the limits of each. Please also note that when you reached any of the limits, all of your forms will temporarily be disabled. If you want to enable your forms, you need to either upgrade to a higher plan OR wait for the counters to reset which happens every 1st day of the month.

    To learn more about the SSL Submissions, please check this guide: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions. Basically, SSL or secure forms are those forms that uses SSL protocol, it should show https:// or https://secure in their links or embed codes. If you don't have to use the SSL submissions, please remove the links that uses that protocol and use the regular or non-SSL links.

    I see you are new to JotForm, I have adjusted your SSL counter from 16 to 7, so that you can continue using your forms, but please do avoid using the SSL submissions if you are not planning to upgrade to a higher plan. Please also note that I can only do this once, if you happen to reach your submission limit again, you'll need to upgrade to a higher plan or wait for the counters to reset.

    Thank you.

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    Answered on August 24, 2015 at 04:59 PM

    Is there a way to continue using the forms without SSL submissions?

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    Answered on August 24, 2015 at 08:28 PM

    Yes. As mentioned by my colleague, you have to replace your secure embed code (https) with a regular embed code (http) so submissions will not be counted a SSL.

    Or I would suggest to retake your form embed code without checking the secure form box on the form builder. Then replace the secure embed code embedded on your page.

    If you have further questions, let us know.