Not receiving email notifications since 28th August

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    Asked on September 02, 2015 at 06:19 AM

    No jot forms have come to our email since 28th August, please help!?

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    Answered on September 02, 2015 at 11:41 AM

    I checked and our mail log shows the emails being sent to the email address

    Have you checked your spam folder?

    I cloned your form, added a custom sender email and made a test submission. Have you received it? If so please try adding a custom sender email to see if it solves: 

    Let us know if the problem persists.

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    Answered on September 02, 2015 at 02:52 PM

    According to account email history the messages are being sent.

    You may consider contacting your hosting provider to track these messages and whitelist the following sending sources if possible.

    If you would like to update recipient email on form, please follow the next instructions.

    Finding out E-mail Address used for submission notifications

    Please feel free to contact us if you need any further assistance.