What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found?

    Asked by Jernkontoret on September 10, 2015 at 11:18 AM

    I created two forms on my free account, everything was working fine but then it started to say "Form not found".

    Here's a screen shot:

    http://screencast.com/t/LpekdIlFI9

     

    Are you able to see?:

    http://www.jotformeu.com/form/52524072013341

     

    What could be the problem?

    Best,

    Peter

    Page URL:
    http://www.jotformeu.com/form/52524072013341

    problem two forms www jotformeu
  • Profile Image
    JotForm Support

    Answered by david on September 10, 2015 at 01:45 PM

    Hi,

    Occasionally our phishing detector interprets form in languages other than English as phishing forms.  This results in the forms and account being suspended.  I believe this is what happened in your case.

    I reactivated your account and forms.  I would recommend that you use the form translation tool for forms in the languages other than English.  This will prevent this from happening again in the future:

    https://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    If you have any further questions, let us know and we will be happy to help.