What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "This form is disabled" .. " !!

    Asked by MohamedRIYAD on September 11, 2015 at 08:42 AM

    When I try to preview or share my form it's shows me this message:

     

    Form not found
    This form is disabled.
     
     
    I'm sure that the form is activated and not disable.. should mention that this isn't the first time I have this problem, the day before yesterday I had the same problem then I contacted support and they told me that my account was suspended because I used "Arabic language" in one form ..!
     
    Then I came back today and deleted all the old forms and started with a new English form..
     
    Even before I complete it my form and the account suspended!
    Page URL:
    http://form.myjotform.com/form/52533049928562?

    form is disabled problem style message preview
  • Profile Image
    JotForm Support

    Answered by david on September 11, 2015 at 01:43 PM

    Hi,

    My apologies, it does indeed look like our system suspended your account incorrectly.  I reactivated your account and you should now be able to use your forms once again. 

    If you do need to use a language other than English, you need only use the form translation tool to ensure that this does not happen again:

    https://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    If you have any further questions let us know and we will be happy to help.