"This form is disabled" .. " !!

  • Profile Image
    MohamedRIYAD
    Asked on September 11, 2015 at 08:42 AM

    When I try to preview or share my form it's shows me this message:

     

    Form not found
    This form is disabled.
     
     
    I'm sure that the form is activated and not disable.. should mention that this isn't the first time I have this problem, the day before yesterday I had the same problem then I contacted support and they told me that my account was suspended because I used "Arabic language" in one form ..!
     
    Then I came back today and deleted all the old forms and started with a new English form..
     
    Even before I complete it my form and the account suspended!
  • Profile Image
    david
    Answered on September 11, 2015 at 01:43 PM

    Hi,

    My apologies, it does indeed look like our system suspended your account incorrectly.  I reactivated your account and you should now be able to use your forms once again. 

    If you do need to use a language other than English, you need only use the form translation tool to ensure that this does not happen again:

    https://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    If you have any further questions let us know and we will be happy to help.