What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving Emails

    Asked by revivalanimal on September 11, 2015 at 10:26 AM

    We are still not receiving emails.  Details:

    Pet Information Form

    Sender Name: Last Name

    Sender Email: noreply@jotform.com

    Reply to Email: none

    (not PDF attachment checked)

     

    Thanks,

    Joel

    Page URL:
    https://www.revivalanimal.com/Sterile-Saline-Solution.html

    Emails receiving JotForm name sender
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    JotForm Support

    Answered by david on September 11, 2015 at 12:06 PM

    Thank you very much again for your patience.  This should now be fully resolved.  If you have any further problems with your notifications, please create a new thread and let us know as soon as possible and so we can look into it.

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    Answered by revivalanimal on September 11, 2015 at 02:09 PM

    This is not fixed, we are still not receiving emails.  Please advise. 

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    Answered by matt  on September 11, 2015 at 02:12 PM

    We switched to a different SMTP to work around, however even though we are set to send emails in Plain Text we are seeing HTML code in the emails being sent by Jot.  Is this part of this problem?

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    Answered by revivalanimal on September 11, 2015 at 02:29 PM

    We are not getting the emails at all, still, even after the latest attempted fix. 

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    JotForm Support

    Answered by david on September 11, 2015 at 03:36 PM

    I checked our logs and indeed, your notifications have been failing.  My apologies, I thought your issues was related to our other error. 

    You address was added to our suppression list due to too many failed notifications:

    If this is a valid email address, I would recommend whitelising our domains and IP's with your email provider to ensure they are not being blocked.  Also, if this is a group email address, I would recommend, if  possible, changing to single addresses instead:

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Once you have done both of those, you can remove your own address from the bounce list:

    https://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If that does not allow for then notifications to go through, we may need to have our developers remove your from Amazon's suppression list.

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    Answered by revivalanimal on September 11, 2015 at 03:59 PM

    Thank you.  FYI- for the removing an email address from the bounce list page, there are two broken/missing images from that post.  I'm not sure what the human shape icon is.  

    Thanks,

    Joel

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    JotForm Support

    Answered by david on September 11, 2015 at 06:14 PM

    My apologies, the little human shape icon is in the top right corner of the screen while editing forms or in the "My Forms" section of your account:

    Clicking on that and then clicking on "Account" will take you to your account settings page:

    From there you will see the settings referenced in the guide.