I don't received no more notification Mail

Hi

I'm sorry for my English, it's not perfect, I'm Frenchman

I have forms into your site for several years. Before, I received a mail saying to me that a form had been filled.

But since 2015/09/01, nothing more. I looked my Mail-box, nothing non-more limps spam

What there happens?
I made a wrong maneuver, or it is a bug?

Thanks for your answer. My mail : biker1450@aol.com

Have a good day

Patrice

 

 

Hi Patrice,

I've corrected your situation. "biker1450@aol.com" email address haven't received any mail since 2015-09-13, because your email address has jumped in bounce list.

 

I fixed the issue right now, you should be fine from now on.

In addition, you can manually check and remove your mail from bounce list. By following How to Remove Your Email Address From Bounce List tutorial, you can easily get rid of this situation.

 

For further assistance, please feel free to ask.

Thanks.

Hi,

We are sorry for the inconvenience that may have caused. Your email address, 

forum-FPH@passion-harley.fr is IN
 our bounce list. 

Results shows;

 

Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

 

I removed forum-FPH@passion-harley.fr from the bounce and unsubscribe lists.

 

I also checked your mail logs.

 

In addition to that, to prevent getting you email address back to the amazon suppression list, kindly check also this guide below:

https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

Hi
Thank you a lot for your very fast help
Have a good day
Patrice




-------Message original-------

De : JotForm Support Forum
Date : 14/09/2015 09:45:09
A : biker1450@aol.com
Sujet : Re: I don't received no more notification Mail

A new response has been received:
Answered by mert
Hi Patrice,
I've corrected your situation. "biker1450@aol.com" email address haven't
received any mail since 2015-09-13, because your email address has jumped in
bounce list.

I fixed the issue right now, you should be fine from now on.
In addition, you can manually check and remove your mail from bounce list.
By following How to Remove Your Email Address From Bounce List tutorial, you
can easily get rid of this situation.

For further assistance, please feel free to ask.
Thanks.
View this thread on browser » Unsubscribe Thread 1442216832

...

You are welcome. We are happy to hear that the problem is solved.

 

For further assistance, please contact with us.

Thanks.