Email Notification won't go to proper email.

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    Asked on September 15, 2015 at 07:22 PM

    I have set up a notification recipient address properly multiple times. For some reason it won't send to email address I have on file. I've checked my email filters and don't see the message anywhere. I've even added the email to my approved recipients list. Am I missing something?

    Thanks for all your help in advance!:-)

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    Answered on September 16, 2015 at 12:11 AM



    I checked the mail logs of the recipient email of your form's Notification email ( and I was able to see that the Notification Email is not being sent successfully. You can also check your form's Email History on your end. You can check this article for more information: How to view all your form Email History

    I checked the email on our bounce list and the email is on our list. I have removed the email on the list. Can you check if you will now receive the Notification email? You can also check on your end if your email is on our bounce list. For more information, you can check this article: How to remove your email address from bounce list.



    Do let us know if you need further assistance.


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    Answered on September 16, 2015 at 09:10 AM

    Hey Christian!

    Thanks for the quick response. =) 

    I tried it again and it didn't go through. It successfully sends the file, but not notification is sent to me. I also already deleted the last form and started from scratch with this one. hmmm... Thoughts? 

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    Answered on September 16, 2015 at 12:15 PM

    Your email was in the AmazonSES supression list, this is now removed, but I would recommend you to use another one meanwhile I request to our admins to remove it is IN the bounce list

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address.
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    Answered on September 17, 2015 at 08:10 AM

    Excellent! Thank you. When will I know that its been removed and to try it again?

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    Answered on September 17, 2015 at 11:24 AM

    You are welcome. I think Jeanette most likely sent a request for this to our developers to have you removed from the suppression listing. I checked your email again but I can see it is still suppressed for the time being even though I have removed you from the bouncelist again. This is the reason she had suggested to use another one for now until this is resolved. When you are removed we will update you here again but you are more than welcome to check back with us later on if you don't hear anything after awhile.

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    Answered on September 18, 2015 at 04:25 PM

    Okay... This feels really stupid. I found out that I had a wrong character in my email. DUH!!!! All is working now. Thank you for your help!