What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notifier Emails Not Working(Again)

    Asked by criterions on September 16, 2015 at 09:10 AM

    This is really getting to be a problem. Notify emails (noreply@jotform.com) are not working. And please don't tell me I need to change anything. It works and then it doesn't. I shouldn't have to babysit this.

    Emails emails not working JotForm problem noreply
  • Profile Image
    JotForm Support

    Answered by mert on September 16, 2015 at 09:55 AM

    Hi,

    First of all, sorry for this happened to you. I know, this problem could be very frustrating. I've checked your mail log and I don't see any failed email.

     

    At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

    amazonses.com   
    email.amazonses.com
    noreply@jotform.com

     

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.

     

    If the problem consist, please let us know.

    Thanks.

  • Profile Image

    Answered by criterions on September 16, 2015 at 10:38 AM

    Well, again, the settings I've been using have been working and then all of a sudden, don't. Not acceptable.

    Is there a way to 're-send' a notifier email. I don't want to send a test, I want to re-send the notifier email for a given submission.

  • Profile Image
    JotForm Support

    Answered by mert on September 16, 2015 at 11:27 AM

    Notification emails can easily re-send on "Submissions".

    1) Access to "Submissions".

     

    2) On "Submissions" screen, you can send specified submission by clicking to "Forward" button.

     

    If you encounter any error, please let us know.

    Thanks.