Notifier Emails Not Working(Again)

  • criterions
    Asked on September 16, 2015 at 9:10 AM

    This is really getting to be a problem. Notify emails (noreply@jotform.com) are not working. And please don't tell me I need to change anything. It works and then it doesn't. I shouldn't have to babysit this.

  • mert JotForm UI Developer
    Replied on September 16, 2015 at 9:55 AM

    Hi,

    First of all, sorry for this happened to you. I know, this problem could be very frustrating. I've checked your mail log and I don't see any failed email.

    Notifier Emails Not Working(Again) Image 1 Screenshot 20

     

    At that point, you need to be sure that your mail provider is not blocking our messages. To do that operation, you need to communicate with your server administrator. Ask them to whitelist our addresses. Please whitelist following addresses:

    amazonses.com   
    email.amazonses.com
    noreply@jotform.com

     

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page.

     

    If the problem consist, please let us know.

    Thanks.

  • criterions
    Replied on September 16, 2015 at 10:38 AM

    Well, again, the settings I've been using have been working and then all of a sudden, don't. Not acceptable.

    Is there a way to 're-send' a notifier email. I don't want to send a test, I want to re-send the notifier email for a given submission.

  • mert JotForm UI Developer
    Replied on September 16, 2015 at 11:27 AM

    Notification emails can easily re-send on "Submissions".

    1) Access to "Submissions".

    Notifier Emails Not Working(Again) Image 1 Screenshot 30

     

    2) On "Submissions" screen, you can send specified submission by clicking to "Forward" button.

    Notifier Emails Not Working(Again) Image 2 Screenshot 41

     

    If you encounter any error, please let us know.

    Thanks.