form not showing on website

  • makemybellyfit
    Asked on September 27, 2015 at 3:26 PM
  • Evren VP of Growth
    Replied on September 28, 2015 at 2:18 AM

    Hi makemybellyfit,

    Thank you for contacting us. I checked your website (makemybellyfit.com ) and I couldn't find any embed code of jotform. Can you provide exact url where you can not see your JotForm!

    Please feel free to contact me for any further assistance.

  • Ben
    Replied on September 28, 2015 at 7:02 AM
    Hi,
     
    Thanks for replying. 
     
    Here's the page which used to work:
     
    http://makemybellyfit.com/pages/which-adapter
     
    I checked the code and I have the embedded firm code in it. Just yesterday all of a sudden the form wasn't showing. 
     
    Thank you for your help,
     

     

    Ben
  • makemybellyfit
    Replied on September 28, 2015 at 8:47 AM
    Hi,
    Thanks for replying.
    Here's the page which used to work:
    http://makemybellyfit.com/pages/which-adapter
    I checked the code and I have the embedded firm code in it. Just yesterday all of a sudden the form wasn't showing.
    Thank you for your help,
    Ben
    MakeMyBellyFit.com
    info@makemybellyfit.com
    www.facebook.com/makemybellyfit
    ...
  • KadeJM
    Replied on September 28, 2015 at 9:45 AM

    You are welcome and thank you for the link and additional information.

    I checked your website link and unfortunately I cannot replicate the issue. I found that I am able to see that your link goes to your form as expected.

    Would you mind telling us what browser|browser version you are using that gave you this issue at the time when it wasn't showing?

    form not showing on website Image 1 Screenshot 20

  • makemybellyfit
    Replied on September 29, 2015 at 9:47 AM
    Hi Kade,
    I've had to create the link because the form was not visible directly on my
    website.
    Usually, the form should be visible on my website immediately under "Please
    click here to answer..."
    Here is the page code which does have the embedded link for Jotform as well
    as the link when customers click on the blue writing. You can see in the
    last line that the embedded code is there but won't show on my website.

    1003196 684725018223538 364234008 n medi Screenshot 10style="line-height: 1.2; display: block; margin-left: auto; margin-right:
    auto;" />




    Unless your zip has "VISLON" and "5VS"
    ...
  • KadeJM
    Replied on September 29, 2015 at 10:03 AM

    Thank you kindly for the additional information about the issue you are having.

    Have you tried using the iFrame Embed Method to see if that would help?

    Unfortunately, your code which you provided appears to be linked incorrectly since all I am currently seeing is this -

    form not showing on website Image 1 Screenshot 20

    This doesn't appear to be correct and may be missing some of the information you were attempting to share with us. Please try recopying and pasting if needed the entire code block or alternatively you could add it to something like pastebin and link it here.

    Are you able to embed it in a test page and just link that for us to test for you and investigate to help troubleshoot the issue for you more if possible?

  • makemybellyfit
    Replied on September 29, 2015 at 11:47 AM
    Hi Kade,
    Thanks for your reply.
    I tried the iFrame however the bottom of the form is cut off when I view it
    ...
  • KadeJM
    Replied on September 29, 2015 at 12:49 PM

    Sounds like the iframe or the container you have the iframe embedded on in your website for your form wasn't tall enough possibly. You can adjust the value for it and change it to see if that helps to correct it from being cut off.

    Try changing "514" to a larger number like 814 or something depending on what you want to see if more of your form will show up for you. If it does then keep going to see if it will help to show all of your form properly.

    Example: 

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.ca/form/32387673643261" frameborder="0" style="width:100%; height:514px; border:none;" scrolling="no"> </iframe>

     

  • KadeJM
    Replied on September 29, 2015 at 12:57 PM

    Update -

    I tested the iframe code above and found you are right about that. It looks like the height was generated incorrectly so we do apologize about that as I could replicate it being cut off.

    form not showing on website Image 1 Screenshot 30

    Here's a modified version where I've adjusted the height to " 2450px " in the iframe code.

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.ca/form/32387673643261" frameborder="0" style="width:100%; height:2450px; border:none;" scrolling="no"> </iframe>

    And as you can see now the bottom is showing. So see if this will work for you possibly.

    form not showing on website Image 2 Screenshot 41

  • makemybellyfit
    Replied on September 29, 2015 at 1:47 PM
    Thanks Kade!
    It's now working great on my website and on my phone!
    Thank you for the great support.
    Ben
    Make My Belly Fit!
    info@makemybellyfit.com
    1 (888) 508-9925
    www.makemybellyfit.com
    facebook.com/makemybellyfit
    Montreal, Canada
    ...
  • KadeJM
    Replied on September 29, 2015 at 2:39 PM

    Awesome, Glad to hear that helped resolve the problem for you! :)

    Feel free to contact us again if you ever need help with anything else.