What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not showing on website

    Asked by makemybellyfit on September 27, 2015 at 03:26 PM
    form missing form not showing embedded form gone linked form
  • Profile Image
    JotForm Developer

    Answered by evren on September 28, 2015 at 02:18 AM

    Hi makemybellyfit,

    Thank you for contacting us. I checked your website (makemybellyfit.com ) and I couldn't find any embed code of jotform. Can you provide exact url where you can not see your JotForm!

    Please feel free to contact me for any further assistance.

  • Profile Image

    Answered by Ben  on September 28, 2015 at 07:02 AM
    Hi,
     
    Thanks for replying. 
     
    Here's the page which used to work:
     
    http://makemybellyfit.com/pages/which-adapter
     
    I checked the code and I have the embedded firm code in it. Just yesterday all of a sudden the form wasn't showing. 
     
    Thank you for your help,
     

     

    Ben
  • Profile Image

    Answered by makemybellyfit on September 28, 2015 at 08:47 AM
    Hi,
    Thanks for replying.
    Here's the page which used to work:
    http://makemybellyfit.com/pages/which-adapter
    I checked the code and I have the embedded firm code in it. Just yesterday all of a sudden the form wasn't showing.
    Thank you for your help,
    Ben
    MakeMyBellyFit.com
    info@makemybellyfit.com
    www.facebook.com/makemybellyfit
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 28, 2015 at 09:45 AM

    You are welcome and thank you for the link and additional information.

    I checked your website link and unfortunately I cannot replicate the issue. I found that I am able to see that your link goes to your form as expected.

    Would you mind telling us what browser|browser version you are using that gave you this issue at the time when it wasn't showing?

  • Profile Image

    Answered by makemybellyfit on September 29, 2015 at 09:47 AM
    Hi Kade,
    I've had to create the link because the form was not visible directly on my
    website.
    Usually, the form should be visible on my website immediately under "Please
    click here to answer..."
    Here is the page code which does have the embedded link for Jotform as well
    as the link when customers click on the blue writing. You can see in the
    last line that the embedded code is there but won't show on my website.

    1003196_684725018223538_364234008_n_medistyle="line-height: 1.2; display: block; margin-left: auto; margin-right:
    auto;" />




    Unless your zip has "VISLON" and "5VS"
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2015 at 10:03 AM

    Thank you kindly for the additional information about the issue you are having.

    Have you tried using the iFrame Embed Method to see if that would help?

    Unfortunately, your code which you provided appears to be linked incorrectly since all I am currently seeing is this -

    This doesn't appear to be correct and may be missing some of the information you were attempting to share with us. Please try recopying and pasting if needed the entire code block or alternatively you could add it to something like pastebin and link it here.

    Are you able to embed it in a test page and just link that for us to test for you and investigate to help troubleshoot the issue for you more if possible?

  • Profile Image

    Answered by makemybellyfit on September 29, 2015 at 11:47 AM
    Hi Kade,
    Thanks for your reply.
    I tried the iFrame however the bottom of the form is cut off when I view it
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2015 at 12:49 PM

    Sounds like the iframe or the container you have the iframe embedded on in your website for your form wasn't tall enough possibly. You can adjust the value for it and change it to see if that helps to correct it from being cut off.

    Try changing "514" to a larger number like 814 or something depending on what you want to see if more of your form will show up for you. If it does then keep going to see if it will help to show all of your form properly.

    Example: 

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.ca/form/32387673643261" frameborder="0" style="width:100%; height:514px; border:none;" scrolling="no"> </iframe>

     

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2015 at 12:57 PM

    Update -

    I tested the iframe code above and found you are right about that. It looks like the height was generated incorrectly so we do apologize about that as I could replicate it being cut off.

    Here's a modified version where I've adjusted the height to " 2450px " in the iframe code.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotform.ca/form/32387673643261" frameborder="0" style="width:100%; height:2450px; border:none;" scrolling="no"> </iframe>

    And as you can see now the bottom is showing. So see if this will work for you possibly.

  • Profile Image

    Answered by makemybellyfit on September 29, 2015 at 01:47 PM
    Thanks Kade!
    It's now working great on my website and on my phone!
    Thank you for the great support.
    Ben
    Make My Belly Fit!
    info@makemybellyfit.com
    1 (888) 508-9925
    www.makemybellyfit.com
    facebook.com/makemybellyfit
    Montreal, Canada
    ...
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 29, 2015 at 02:39 PM

    Awesome, Glad to hear that helped resolve the problem for you! :)

    Feel free to contact us again if you ever need help with anything else.