What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Credit card option is not showing in account upgrade

    Asked by dantonnel on September 29, 2015 at 04:55 PM

    I need to upgrade but it does not give me credit card option anymore

    credit card credit card option
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    JotForm Support

    Answered by Jan on September 29, 2015 at 07:20 PM

    Hello,

    There is an existing credit card associated with your account which is why the credit/debit card option is not showing. Are you going to use the same credit card or a different one? Please go to Account > Billing/Upgrade > Change Credit Card

    Let us know if the credit card option is still not showing. Thank you.