What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Eror with SMTP configuration

    Asked by ctphoto on October 23, 2015 at 04:52 PM

    Dear ****,

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 50256********** to noreply@jotform.com to prevent issues arising from your account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.

    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to jotformsupport@gmail.com.

    All the best,
    JotForm Support

    P.S. This is an auto-generated email, please do not reply here.

    Page URL:
    https://stillrivereditions.com/files_received_order_form.php

    SMTP SMTP configuration SMTP setup error in SMTP sender email
  • Profile Image

    Answered by Ben on October 23, 2015 at 06:23 PM

    The email is sent to you to let you know that the form you have mentioned above and I left a note for my colleagues which form it is - got changed by our system because the emails were not being sent to your SMTP server any more due to the error.

    Please do check your SMTP setup - which you can do over Account -> Settings page: https://www.jotform.com/myaccount/settings

    Once you check that you are able to connect to your SMTP server again and that it is working you will need to go back into the form mentioned in the email and set the email sender to again be the SMTP account.

    Do let us know if you have any further questions in regards to this and we would be happy to assist with the same.

  • Profile Image

    Answered by ctphoto on October 23, 2015 at 06:57 PM

    I see nothing in settings that refers to SMTP setup.

  • Profile Image
    JotForm Support

    Answered by Jan on October 24, 2015 at 08:49 AM

    In the account settings, the sender emails is where you can add a sender email.

    You can configured the email alerts of SMTP in the form itself. Please check these 2 helpful guides:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/241-How-to-Edit-Delete-the-SMTP-Emails

    Thank you.