What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why would we be getting multiple duplicate submissions from our form?

    Asked by ExquisiteLimousine on November 12, 2015 at 04:20 PM

    We are seeing a lot of duplicate submissions from our JotForm form.

    They show up in our email InBox, but also on the JotForm Submissions Spreadsheets we can download.

    See attached with several highlighted submissions.

    Sometimes the submissions come at the same time, sometimes at different times, but always in quick succession.

     

    This is playing havoc with our quote tracking process.

    Let us know what we can do to remedy this problem.

     

    Mark Bisaillon

    mark.bisaillon@cairnedgeconsulting.com

    on behalf of info@elclimo.com

     

    Page URL:
    http://elclimo.com/get_a_quote.html

    Screenshot
    Submissions Getting JotForm problem tracking
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 12, 2015 at 07:17 PM

    It might be that the user clicked the submit button multiple times. A solution to avoid this, is to setup unique submissions:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

    Let us know if you need more help, we will be glad to assist you.