What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I stop the PDF Attachment from being delivered with the email?

    Asked by ICMA on November 17, 2015 at 09:05 AM

    My form is working correctly but when someone fills out the form and I get a email notification, the email notification shows the form details that was entered AND also a pdf attachment of the same details. How can I stop the PDF attachment being included with the email notification?



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    Answered by KadeJM on November 17, 2015 at 11:47 AM

    It seems to me that you mean you are receiving a pdf of your submission as an attachment that is included in your email notification.

    To disable this simply edit your email notification then go into the recipient and sender settings and make sure the Attach PDF box is unticked.

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    Answered by hdunsmore on March 23, 2016 at 08:56 PM

    This is not working for me. Any other suggestions?
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    JotForm Support

    Answered by Chriistian on March 23, 2016 at 10:46 PM

    @hdunsmore, I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/801563