What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal widget never opens PayPal

    Asked by elamderek5743 on November 18, 2015 at 10:14 PM

    I've created a registration form for an event where there is a widget to pay a $5 fee. My understanding is that it would redirect the user to PayPal when they click Submit, but this never happens. Users are able to submit forms and PayPal never opens- it submits as if it weren't even there.

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    JotForm Support

    Answered by Chriistian on November 19, 2015 at 01:21 AM



    Are you referring to the form #53109543755155? I don't see other forms that needs payment in your account. I cloned your form and see that it was not using Paypal payment widget but Purchase order widget.


    To add Paypal to your form, you can follow the guide here: PayPal Forms.


    Do let us know if you need further assistance.