PayPal is one of the most popular payment processors commonly used with online forms. A PayPal payment form allows you to sell products, sell subscriptions, collect donations, and accept a custom payment amount.
To create a PayPal payment form
- In the Form Builder, select Add Form Element in the upper-left corner.
- In Form Elements, go to Payments at the top.
- Search and choose your desired PayPal integration.
Note
Submissions on forms with PayPal Personal integration are initially considered Incomplete Payment entries. Jotform uses the IPN message to determine whether a submission’s payment is successful or not. To learn more, see PayPal Incomplete Payments.
- In the settings panel on the right, connect your PayPal account or enter your PayPal account email.
- Choose the Payment Type. See Order Form Types for more information.
- Configure the rest of the settings, then select Continue at the bottom.
Additional Gateway Settings
Select Additional Gateway Settings in the payment settings panel to see advanced options.
Here are the available options:
- Users Can Select Multiple Products — Turn on to allow users to select multiple products on your form.
- Show Total Price on the Form — Turn on to show the total on the form.
- Sandbox Mode — Enable to switch to a self-contained, virtual PayPal environment for testing.
- Authorization Only — Allows you to collect orders and charge customers at a later date. See How to Enable Payment Authorization to learn more.
- Require Shipment Address — Turn on if you’ll be shipping products or need the user’s address for other purposes.
- Checkout Language — Choose the language to be used on your checkout page.
- IPN Relay URL — Enter the provided URL if you use PayPal with another provider needing IPN messages.
- Pending Payment Email — Allows you to email customers who fail to submit their payments on time. For more information, see How to Set Up Incomplete Payment Notification Email.
- Clickable Image Preview — Turn to open product images in a lightbox.
- Use Decimals — Turn off if you don’t want to use decimals.
- Decimal Separator — Choose your desired decimal separator.
- Redirected PayPal Page Style — For custom payment pages. See PayPal’s Custom Payment Pages to learn more.
- Checkout Logo — Replace your email address or merchant ID with a custom logo on the checkout page.
- Checkout Cart Color — Choose a border color for the selected product items on the checkout page.
See also:
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119 Comments:
159 days ago
When there are custom fields and you are using PayPal business, will the custom field information be sent to PayPal as well?
More than a year ago
How do I take PayPal off the form?
More than a year ago
Trying to add PayPal personal to my form - it’s saying can only have 1 payment method but I don’t have any - what am I doing wrong please?
More than a year ago
I setup the integration, and the money is going to PayPal on Submit of the Survey, but the data isn't going anywhere on Submit.
More than a year ago
Hello,
To whom it may concern, I'm trying to verify that my transactions are going through to paypal. So far my form has generate 5 payments to my paypal however I don't show any funds in my account. Is there a delay? Any help will be appreciated.
Thanks,
Ryan Goheen
More than a year ago
I need to set up a donation form with multiple products. Some will be a one time donation and others will be a monthly subscription or annual subscription. How can we set up this for paypal?
More than a year ago
I set up the integration, but I listed it as a Personal PayPal instead of Business PayPal. Will that matter and, if so, how do I change it? I tried, but it wouldn’t let me back in.
More than a year ago
can i include cashapp to my payment option form?
More than a year ago
When I added the Paypal Checkout widget, the Submit button went away. When you complete a form and checkout via paypal, does the form data get submitted to the email, etc. just as it does when the Submit button is used? Thank you.
More than a year ago
Can you use the PayPal Checkout with only a linked personal Paypal account? Or do you have to have a business account?
More than a year ago
I'm new to PayPal just need the basic sign up form for a non working disabled person
More than a year ago
I've tested several times and I keep getting a "Security Error" message. The form is also defaulting to a PayPal Pro and not allowing me to do a regular PayPal account. Please advise.
More than a year ago
I am not able to select any payment button (Paypal, Square, anything). Why is this?
More than a year ago
ORDER ID is missing from the form submission.
ORDER ID is missing!
I DO NOT UNDERSTAND WHY I AM GETTING THIS MESSAGE. EVERYTHING WAS WORKING FINE A FEW WEEKS AGO NOW I AM GETTING ERROR. I HAVE NOT MADE ANY CHANGES. THANK YOU.
More than a year ago
Student Registration Fee:
Registration Fee $ 75.00
Total $ 0.00
loading smart payment buttons..
More than a year ago
What does it mean when a payment says "client authentication failed?"
More than a year ago
User defined amount shows the word “free” if I don’t input a value. This is annoying as I don’t want it to show up because there are different values for different quantities. How to remove this?
More than a year ago
I have a payment submission. How do I collect?
More than a year ago
will a paypal button appear on form while in edit mode or after publishing ?
More than a year ago
I am facing some errors there.
More than a year ago
how can we separate the products on different pages?
More than a year ago
I am trying to set up a paypal form but am getting an error.
It says this intergration has not yet been configured. Please run the wizard for configurations.
what can I do to get this working.
More than a year ago
How much does jotform charges by using paypal, cause i got charged more than the total amout said
More than a year ago
I am creating a membership application form and testing in Sandbox mode using my own info. Using PayPal. When I hit SUBMIT it takes me to "Log in to your PayPal account" but has no option for them to just use their credit card thru PayPal with NO account. Your tutorial shows that there should be 2 options after submit - use their existing account or a one time use with credit card. Am I doing something wrong?
More than a year ago
I can't get the subscription buttons to work. Once I select subscription and review and submit form it just gets stuck on please wait...
It never redirects, submits, or anything.
More than a year ago
I am not able to see my paypal buttom - sigh
More than a year ago
I would like to add a paypal credit button to the checkout. Is that possible through here?
More than a year ago
how do I update my form, when I want to use another business Paypal account on my form for payment?
More than a year ago
I've read this about 12 times. I'm still not getting an absolute answer on whether jot forms can do installment payments - which is different than subscriptions.
More than a year ago
i have set up my form with a PayPal account with the regular PayPal method and i would like to change it to the PayPal Pro method. How do i change that?
More than a year ago
Hello, does not form integrate with PayPal Giving Fund? It is PayPal for nonprofits and does not charge a fee:
More than a year ago
Again...
I did a form for Inscription to a festival. There´re 3 type of inscripction.....
I hope your answer.
Regard. Jul Glez
More than a year ago
Hello my friend.,
I custimed so that you explain in the tutotial, but don´t work me.....
I put the API of my Pay Pal count, choose the image..... but after when I prove and when clic in the image, dont do anything. What I did bad?
Regard. Jul Glez
More than a year ago
Hi I have participants that are trying to send a form to me to register for events I have, and it says it wont let them submit form as my paypal isnt set up. I dont want to accept paypal; they are just registering, can you advise?
More than a year ago
Hello!
I'm trying to set up a fundraiser contest, but there aren't any products. Basically, users submit photos for the contest, but they pay $5 per photo upload. I can't seem to figure out how to make this work, could you assist me?
Thank you!
Kenzi
More than a year ago
Hi Jotform Managers,
I'm hoping you can help me.
I've been reading up on the forums to get an answer, but without luck....
1. I'm wondering how do I setup Paypal to ONLY redirect the people who want to use Paypal/to pay?
Essentially, I only want the people who are opting to pay via Paypal to be redirected to the Paypal page or alternatively with the Paypal Pro is there an option to enter the CC details on my form and make it a non-mandatory/required field?
2. I have been working on my partners jotform to create the Paypal options and when testing the Paypal option, we've found that if we get redirected to the Paypal payments page, that we loose all of our Jotform pre-entered data if we don't complete the Paypal transaction (when returning back to the original page).
Is there a way to avoid the loss of pre-entered data after not completing a Paypal payment (ie. returning back to the seller's page). ?
Thank you in advance for your help.
I very much appreciate it.
More than a year ago
Will I be charged a fee from paypal for using this service if I have just have a personal paypal account?
More than a year ago
estoy teniendo problemas con la integración de paypal en mi formulario, llevo varios dias sin respuesta.
More than a year ago
Hi
In the PayPal integration, there is an option "Use PayPal Checkout Buttons". I've chosen "Yes" but the form still shows the previous submit button I'd set up, and not the PayPal button.
Why is this? I've tried to delete the submit button, hoping a PayPal button might replace it, but no luck.
If I download a PayPal button and upload a button image to replace my Jotform button, crazy things happen to the sizing: the image expands beyond the form and pixellates because it's stretched.
Why doesn't "Use PayPal Checkout Buttons" simply make the PayPal button appear automatically? Is there a bug or am I doing something wrong?
More than a year ago
Hello - I am trying to set up a PayPal PayFlow link - Is this possible? I have a merchant ID, that I would like the payments to go through, however I cannot get around the "email" aspect of the PayPal Log in on my form. Instead, it is going to a personal account, which is not ideal, due to the high percentage of paypal processing fees. The website can be found at:
More than a year ago
My form is inserted on the checkout page I created but visitors are not being directed to paypal after completing the form. Is there something specifically that I am not doing?
More than a year ago
I have created a form for donations for my church app. I have used the Jot plugin and inserted the publish link. However, when testing i enter an amount and my info. But when I click the "go to payment page" it says please wait. After 10 minutes of waiting it still does nothing. Any ideas?
More than a year ago
I'm trying to use paypal to gather money for a common payment towards a downpayment/registration for a class reunion retreat. No goods or services are being sold. Is there any way to get around the high fees being charged?
More than a year ago
When will the indian currency be added in paypal form
More than a year ago
Are there any issues adding a form+PayPal to a Wix site?
More than a year ago
Hi,
How to collect payment 30% only from total of multiple products(items) staight without to put any coupon codes?
More than a year ago
What about a pick up & delivery service? I need to be able to authorize payment and then send a bill with the correct amount after the item is picked up and weighed.
More than a year ago
Hi,
Do you have to create a paypal account if you are intending to only make a one time purchase. We have clients looking to just enter in their payment details and move on without creating an account. Any help would be great, thank you.
More than a year ago
I have completed this three times.
it is not showing a payment or submit button on my form to complete the transaction
More than a year ago
Having all kinds of problems and can't seem to get anyone to answer me on here. Is there a phone number to actually call a tech?
More than a year ago
I just pressed Submit, paid in paypal (the seller got the money), and the submission is still showing as pending. What gives???
More than a year ago
How about selling services????
The PayPal widget wizard wants a fixed price. There's not such thing in cleaning apartments. The form I intended to use on my site is supposed to gather info to set a price that cannot be known ahead of time.
You have to be kidding me.
More than a year ago
Maybe I'm missing something. I created a jotform, I used a membership application template, and then I followed the integration steps to integrate the form with aweber. It's not working. The name and emails addresses are not showing up in aweber
More than a year ago
Is there a way to process the submission (ie. send emails, add to Submissions page) IMMEDIATELY and NOT wait until Jotform receives a notification from the payment gateway?
PayPal is taking a while for it to process, and I'd like to know when someone submits the form immediately.
I do appreciate the "Pending Payments" feature, but it would be great to know immediately when someone completes the form. I can follow up on the payment later.
Thanks so much in advance!
- Ray
More than a year ago
i want to open up a pay pal account given i need some payments made through it...how do i go,what do i need to do it,how soon can i get it,what do i goggle to give me right answers,am from kenya
More than a year ago
Disappointing explanation. Not at all clear what, if anything, integration adds to Jotform. Sounds like a replacement of jotform, not add on
More than a year ago
I'm sorry, I should have given an example form so you can see what I'm talking about. On this form, the 1125 number is just a number, whereas the 125 above it is $125.00 USD. I want people to be able to see that it's $1,125.00 USD. It adds correctly to the cart and totals, but it doesn't look like a dollar amount. See example: http://form.jotformpro.com/form/41815559241961
More than a year ago
I have tickets priced at $125 each and a table of 9 priced at $1,125. The $125 price goes in fine, but the $1,125 price doesn't show up at $USD. It's just the number 1125. I experimented and found that any price above $999 shows up that way. anything $999 and below shows as a price. Is that a bug? I have a Standard PayPal account, not Pro, but I don't think I need Pro just to take a payment of more than $999.
More than a year ago
I followed these instructions but when I click submit, it only thanks me for submitting. It doesn't take me to Paypal, so I can't collect the money.
Mike
More than a year ago
Any workaround to add products and a donation option?
My form is for animal shelter and we have our "products" as the standard adoption fees.
I'd also like to add the ability to include an additional donation amount.
More than a year ago
Hi, I am testing integration of Paypal on the form. I have $5 and $7 menu. If I check $5 and decide to uncheck it, it won't let me do it. Can you please advise as to how I can fix this issue? Thanks.
More than a year ago
I've created my form and i'm directed to Paypal just fine but it seems like you either have to have an existing Paypal account or register with Paypal to complete the transaction. However, I've noticed that on a mobile device (via my phone and ipod for example), I have the option of just completing the Payment using a credit/debit card without having to register with Paypal. Any ideas how I can get that option for desktop too?
Thank you!
More than a year ago
I am wondering why my paypal info on my jot form is not showing up on the preview. What does it mean as a single item it won't show up
More than a year ago
is there a maximum amount of orders that can be made using paypal and a free account?
More than a year ago
Is there a way to automatically send the user an email if they submit the form but their Paypal payment does not go through (either not completed or payment problem)?
Or conversely, can it send them an email only if their Paypal payment DOES go through.
Right now, I have to monitor the Pending submissions and email them if their payment does not go through.
More than a year ago
Your order form example above shows a t-shirt with options of quantity, color and size. This is fine if one wants to order just one t-shirt, but what if one wants to order 1 red medium shirt and 2 green small shirts? How is that accomplished on one order?? Also, in testing my form, I am taken to the PayPal payment page just fine, but I find that my paypal email address is sitting there in the address box which the payer needs to fill out. Is Jotform causing it to be placed there or is there possibly something I need to correct within the paypal account. The payer can certainly delete the address and put in their own, but I worry that this may be confusing for some people.
More than a year ago
Is there a way to convert a money order form to a Paypal form? Or to transfer the contents/products of one payment form into an other payment form?
More than a year ago
I want to sell a product using PayPal, then have a subscription for that product !
How do I do that ?
More than a year ago
They people completing the forms should pay £5 per form and they are being held as "incomplete payments" the problem is, that this is their first point of contact with my business and it's making a bad impression.
More than a year ago
Is there a way that i can get rid of the radio button required to be clicked before the user hits submit? It seems pointless and confusing since this is not a question but a buying form. The submit, or BUY NOW as i have changed it to should be enough.
thanks!
More than a year ago
Is it possible to a see a list of all the people that have bought using paypal in my google docs spreadsheet? I need to know if their payment went though!
More than a year ago
Is it possible to use discount codes? I know you can't change the price of a registration according to dates, but what about issuing coupons? For instance if you pay by March 1, use the code MARCH and receive 10% off. Pay after March 2 and the discount code will no longer work.
Also, I have a waiver on my form which is rather lengthy. I couldn't figure out how to put it in a small but expandable or scrolling box, such as the one I'm typing in right now. The only way I could put it on the form was to put the whole thing at the very end. Is there a way around that?
More than a year ago
Is there a way to allow the user to enter the quantity they want without using a dropdown? I want to allow them to enter whatever quantity of a product they wish to order.
More than a year ago
Hi there,
I have trouble importing the existing emails due to APIs rate limit error...
More than a year ago
Becuse a Weber include forms builder, Do I have to keep my premium Jot Form account? tks from Chile
More than a year ago
This is conaction here can would be
call all the poeple in the world
More than a year ago
Ignore above comment. Contacts are being added now.
More than a year ago
I followed the directions above exactly but none of my contacts were added to my Aweber lists. I tried to find help on Aweber's site and found no search result for adding jotform contacts.
More than a year ago
is this also in the buy version?
More than a year ago
le service AWeber est-il gratuit ?
More than a year ago
is it possible to have an automatic responder sent from aweber to all new subscribers?
More than a year ago
Hello,
I am obviously missing something crucial. When I attempt to fill out and test the form. I hit 'submit' and am given a '404 (page not found) error. Do I need to create the 'submit.php'?
my link if that helps:
Thank You!
Dean
PS - trying to set up standard paypal
More than a year ago
@sittercritter
Please see https://www.jotform.com/answers/80987-When-I-use-the-PAYPAL-tool-the-font-for-the-product-prices-is-light-gray-and-small-Is-there-a-way-to-make-the-price-listing-larger
More than a year ago
When building my form with paypal Payment Wizard - Products
The dollar amounts are gray and small and very hard to read on my site. What can I do to either
change the fonts and colors or...
whatever else you may recommend...
More than a year ago
I have a registration fee that could be overlooked by the user, but is the main purpose of the form. Is there a way to make the default for a checkbox be checked to start?
More than a year ago
Hello! My form is all coming perfect so far, I love this site. However, I have one small question. My form is only a PayPal form selling t-shirts, but I don't know of any way for a person to buy multiple shirts of different colors or sizes. I just have the PayPal box to show Quantity / Color / Size. What if someone wants 2 red larges and a small blue? Do they have to do a new form? Can you only get around this by adding more items, like a Blue shirt, a Red shirt, a White shirt, etc. and having quantity and size an option for each? thanks so much for any help, I really appreciate it!
More than a year ago
I have created a PayPal form for a product I sell where I require several pieces of info from the customer to create their product. However, my customers often want to buy more than one. I would rather they not have to go into PayPal to pay for each one seperately.
I am posting the form on a Yola site. Is there some way to submit the forms and put the products in a cart until the customer has finished their order?
More than a year ago
I would like to use paypal for users to pay their registration fee. Is there a way to change the fee amount based on a time period? For example, Jan 1-Feb 29 early registration $250
March 1- April 1 Regular $300
After April 1, $350? Also certain people do not have to pay so could I have them skip the paypal registration? And only complete registration process for the others after they have paid?
More than a year ago
I use payflow link...can this be integrated? I need something that will add quantity and calculate the total before it sends to my payflow gateway......
More than a year ago
i have
a) one time fee
b)recurring bill monthly
c)option service bill
how can i integrate all this using a paypal and have the money add up at the end
More than a year ago
Hi, is there any way to add optional fields to a given subscription choice. ie. to add extra options onto the base price of a service??
Thanks in advance.
More than a year ago
PayPal button doesn´t appear when i Publish my site, even when I test it on Iweb, I can se the full list of my products an prices to select one but when I finish making it there is no PayPal button.
Please Help me!!
More than a year ago
I created the form but there is no button to actually pay. What am I doing wrong?
More than a year ago
how do I access the payment wizard on an existing form to change my paypal email address?
More than a year ago
Form is automatically charging shipping how do I prevent this?
More than a year ago
How do you have paypay estimate shipping with the products you are creating with jotform?
More than a year ago
I have downloaded and manually amended the css and html on my form, but I didn't add the paypal account email beforehand, is there a way of adding my email without going through the payment wizard? I have done lots to it since then and don't want to lose the changes. Many thanks!
Beckie
More than a year ago
Hi. Cant seem to add in an 'other product' where user can enter the amount. Can this be done?
More than a year ago
If I place a standard form (name, address, zip, etc) on my home page (non-secure) with my Paypal submit button at the bottom of the form, will the shipping information (from my page) "pre-populate" the PayPal secure order form page? (So that the customer does not have to fill in the same information -again).
I hope that was intelligible! :)
More than a year ago
Hello!
we have chosen an annual payment of subscription, PayPal will send out new payment automatically about a year and then next year again? If we delete a member in the form will then be cleared in PayPal.
Regards Roger Meyer
More than a year ago
Will a customer still be taken to my specified custom Thank You page?
More than a year ago
If I am selling digital goods (in particular, a choice of several e-books), can the buyer be automatically given a link to the product once payment is made to PayPal? How would I set that up? Thanks!
More than a year ago
how can i do a refund with new receipt? and why do things stay in submission status for so long?
More than a year ago
How can i Make a dinamic price?
I have a "product" that has no fixed price, but in the wizard i cant insert the php session value like this:
i can only insert nubers...
More than a year ago
can i make the size or color of the prices bigger/darker, My customers have a hard time reading this form?
More than a year ago
You should add another payment tool. This tool allows users to pick through various options such as; Paypal, Visa, MasterCard, American Express, and Discovery. The user simply needs to choose their card. Put in their card number, than there card security number. As they fill out that part, a submit button will be at the bottom saying "Pay". And the transaction gets sent to the owner's email. It's that simple!
More than a year ago
Right-click the item you want to move on the list and you'll see the option to move it up in order or down on order.
More than a year ago
Same for me. Cannot find any mention of how to re-sort the order of items. Thanks
More than a year ago
Having trouble with changing the order of products using Paypal form wizard. Drag and Drop doesnt work well. Is there another way?
Please help. Thanks.
More than a year ago
is there anyway to calculate shipping charges on the page?
More than a year ago
We look forward to the option of adding VAT with the Paypal integration.
More than a year ago
The email is only sent after successful payment. If the user fills the form and redirected to the PayPal page, but not complete the payment, the email will not be sent.
You can see those on the Submissions page using the "Pending Submissions" button.
More than a year ago
Where is the information on the form. I'm filling out and it's redirecting me to paypal, but my information on the forming is not arriving in my inbox -- I've also check SPAM. Am I not getting the information until the payment has been received. I receive a test, but it doesn't have the data either.
More than a year ago
Est ce que paypal marche avec tous les pay.
More than a year ago
Can I use ID associated with a button/transaction versus PayPal business account email address to help with PayPal tracking?
More than a year ago
I use PayPal "PayFlow Link".
Can it be integrated?
More than a year ago
what about shipping costs?
More than a year ago
do i need secure ssl on my jotform payment page with paypal pro?
More than a year ago
Paypal forms are updating fine on jotform.
When paypal forms on my site is filled out, the paypal landing page that the payee is taken to is not reflecting the changes i have made on the form with prices. please help.