Mail Notification "Undefined"

  • Profile Image
    bramstaelens
    Asked on November 21, 2015 at 02:37 AM

    Dear Jotform,

     

    After filling in the form, the users get a confirmation of the entry they did. However, some users get a notification with only the message "Undefined" in. However, as receiver of the message, I get the correct data in the desired lay-out.

    Can you have a look at this?

     

    Kind regards,

    Bram Staelens

  • Profile Image
    jonathan
    Answered on November 21, 2015 at 03:50 PM

    Hi Bram,

    You can fix this by re-creating the Notifier or Autoresponder on the form that have the issue.

    You can use the Add New Email button in Emails.

    user guide: -Setting-Up-Email-Notifications

    Hope this help. Let us know if issue persist.

    Thanks.