What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Mail Notification "Undefined"

    Asked by bramstaelens on November 21, 2015 at 02:37 AM

    Dear Jotform,


    After filling in the form, the users get a confirmation of the entry they did. However, some users get a notification with only the message "Undefined" in. However, as receiver of the message, I get the correct data in the desired lay-out.

    Can you have a look at this?


    Kind regards,

    Bram Staelens

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    JotForm Support

    Answered by jonathan on November 21, 2015 at 03:50 PM

    Hi Bram,

    You can fix this by re-creating the Notifier or Autoresponder on the form that have the issue.

    You can use the Add New Email button in Emails.

    user guide: -Setting-Up-Email-Notifications

    Hope this help. Let us know if issue persist.