What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incorrect fields are showing up when a certain option is selected from my radio button field

    Asked by scarlethope on December 03, 2015 at 09:09 AM

    Hello.

     

    Here's the issue:

    Radio buttons with 2 options: A or B. If empty, show nothing else.

    IF A then show these fields 1 2 3 4 only.

    IF B then show these fields 5 6 7 8 only.

     

    The problem arises when B is selected; it shows fields 4 5 6 7 8 - I don;t want 4 to show.

    Specifically;

    If A= Single Will, I do want the 'Are You' (4) field to show.

    If B= Mirror Wills, I do not want the 'Are You' field to show... But it does. I cannot work out why!

     

    I've tried for B show these and hide that, but no joy.

    Any ideas?

    Thank you.

     

    Page URL:
    https://form.jotformeu.com/53343679559369?

    radio buttons conditional logic
  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2015 at 10:41 AM

    Please check this cloned version of your form and let me know if the conditions are correct: https://form.jotform.com/53364043632955. If not, kindly give us the details on what fields should be shown/hidden when a certain option is selected. You can tell us the numbers of the fields in the conditional logic, but please let us know the correct ones. You've mentioned 1, 2, 3, 4, but the first two (1 and 2) aren't an input fields.

    Thank you.

  • Profile Image

    Answered by scarlethope on December 03, 2015 at 11:42 AM

    Thank you. In my original post I was just using examples for the logic!

     

    My Rules:

     

    First Rule: IF 2 is Equal to: 'Mirror Wills' Then show fields 5 to 13.

     

    Second Rule: IF 2 is Equal to: 'A Single Will 'Then show 4 to 6 and 10 to 13

     

    In the cloned form, the following happens:

     

    'A Single Will' option shows fields 4 to 6 and 10 to 13. It also shows 7,8 and 9 (which it should not).

     

    'Mirror Wills' option shows fields 10 to 13 and misses out 5 to 9!

     

    Thanks for your help.

  • Profile Image

    Answered by scarlethope on December 03, 2015 at 11:49 AM

    Also, it seems that the other rules I added to other sections (that worked earlier today) are now broken.

  • Profile Image

    Answered by scarlethope on December 03, 2015 at 11:55 AM

    Correction. Not just broken, but the rules have disappeared completely!

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2015 at 12:50 PM

    Please check the form again: https://form.jotform.com/53364043632955. Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on December 04, 2015 at 08:52 AM

    You just need to create two conditional logic for this. Here's how you should add them:

     

     

    As for the missing conditional logic, I didn't touch your form. If you've lost some settings, I would suggest checking it in your form revision history section and revert it from there before doing the above changes in the conditional logic. 

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Let us know if you need any further assistance.