Incorrect fields are showing up when a certain option is selected from my radio button field

  • Profile Image
    scarlethope
    Asked on December 03, 2015 at 09:09 AM

    Hello.

     

    Here's the issue:

    Radio buttons with 2 options: A or B. If empty, show nothing else.

    IF A then show these fields 1 2 3 4 only.

    IF B then show these fields 5 6 7 8 only.

     

    The problem arises when B is selected; it shows fields 4 5 6 7 8 - I don;t want 4 to show.

    Specifically;

    If A= Single Will, I do want the 'Are You' (4) field to show.

    If B= Mirror Wills, I do not want the 'Are You' field to show... But it does. I cannot work out why!

     

    I've tried for B show these and hide that, but no joy.

    Any ideas?

    Thank you.

     

  • Profile Image
    Welvin
    Answered on December 03, 2015 at 10:41 AM

    Please check this cloned version of your form and let me know if the conditions are correct: https://form.jotform.com/53364043632955. If not, kindly give us the details on what fields should be shown/hidden when a certain option is selected. You can tell us the numbers of the fields in the conditional logic, but please let us know the correct ones. You've mentioned 1, 2, 3, 4, but the first two (1 and 2) aren't an input fields.

    Thank you.

  • Profile Image
    scarlethope
    Answered on December 03, 2015 at 11:42 AM

    Thank you. In my original post I was just using examples for the logic!

     

    My Rules:

     

    First Rule: IF 2 is Equal to: 'Mirror Wills' Then show fields 5 to 13.

     

    Second Rule: IF 2 is Equal to: 'A Single Will 'Then show 4 to 6 and 10 to 13

     

    In the cloned form, the following happens:

     

    'A Single Will' option shows fields 4 to 6 and 10 to 13. It also shows 7,8 and 9 (which it should not).

     

    'Mirror Wills' option shows fields 10 to 13 and misses out 5 to 9!

     

    Thanks for your help.

  • Profile Image
    scarlethope
    Answered on December 03, 2015 at 11:49 AM

    Also, it seems that the other rules I added to other sections (that worked earlier today) are now broken.

  • Profile Image
    scarlethope
    Answered on December 03, 2015 at 11:55 AM

    Correction. Not just broken, but the rules have disappeared completely!

  • Profile Image
    Welvin
    Answered on December 03, 2015 at 12:50 PM

    Please check the form again: https://form.jotform.com/53364043632955. Thanks

  • Profile Image
    Welvin
    Answered on December 04, 2015 at 08:52 AM

    You just need to create two conditional logic for this. Here's how you should add them:

     

     

    As for the missing conditional logic, I didn't touch your form. If you've lost some settings, I would suggest checking it in your form revision history section and revert it from there before doing the above changes in the conditional logic. 

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Let us know if you need any further assistance.