What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal form "Go to Payment Page" not working

    Asked by Abasaleh on December 09, 2015 at 07:10 PM


    I have created paypal payment form, when I press the button "Go to payment page" it doesn't take to PayPal page. I get a Thank you message on screen? I have configured my paypal email in account settings. Thanks

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    JotForm Support

    Answered by jonathan on December 09, 2015 at 11:42 PM

    I made a test submission using your jotform http://www.jotformeu.com/form/53427065468360 and the Paypal payment was working at the time.

    See image below when I did the test.

    Please take note that you have set the Paypal payment as NOT *Required. Meaning the form can be submitted without any payment submission. In this case, the form will directly go to the Thank You page.

    You may want to set the Paypal option as Required field so that it will always require payment and submission will go to Paypal first.

    Let us know if you need further assistance.