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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I run a payment form from my own computer the charge is $0.00

    Asked by pattystours on December 10, 2015 at 10:19 PM

    Just tried processing a payment for $318

    at

    http://www.pattystours.com/ski-shuttle.html

    Got this:

    Ski Shuttle - Adult 1 (Amount: 0.00 USD, Start Date: 12/11/2015, Total Days: 1) Ski Shuttle - Adult 2 (Amount: 0.00 USD, Start Date: 12/11/2015, Total Days: 1)

    Total: $0.00

     

    The form is working for everyone except the owner of this form.

     

    Cookies? Something? Help!

    payment form charge a www USD start date amount
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 11, 2015 at 03:01 AM

    I have tested your form and I was not able to submit it when I selected mentioned options without entering credit card details. I am not sure why this has happened. Did you enter correct credit card details? Maybe credit card number that you have entered is not correct.

    Can you try to make one more test submission to see if it will happen again? Did any of your users had same issue?

    Looking forward to your reply.

  • Profile Image

    Answered by pattystours on December 13, 2015 at 07:08 PM

    Another user just had the same problem. The form shouldn't be able to go through with incorrect CC info, right?

     

    We process many cards on our other Jotforms. This is specific to just this form.

     

    Ski Shuttle - Adult 1 (Amount: 0.00 USD, Start Date: 12/14/2015, Total Days: 1)

    Total: $0.00

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 14, 2015 at 06:55 AM

    Hello pattystours,

    Yes that is correct. If the credit card number is not correct, form cannot be submitted. I did test your form and I am unable to replicate the issue. Please check the screenshot below:

     

    You are also using your form's iFrame embed code and I do not see any reason why form can be submitted with invalid credit card. 

    Have you embedded your form in any other page as well? Can you also check your Stripe account and see if the customer was successfully created there or not?

    We will wait for your response.

    Thank you!