What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I do not wish the information to be stored on my Jotform server

    Asked by acondon on December 14, 2015 at 11:44 AM
    I do not wish the information to be stored on my Jotform account - is this possible to arrange?
    jotform delete delete submissions auto delete delete automatically auto delete app
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    JotForm Support

    Answered by Jan on December 14, 2015 at 12:00 PM

    Once the user submitted the form, it will go first to our servers, then a notification will be sent to your email address.

    You can manually delete all submissions or you can use the Auto-Delete submissions app. This app deletes new form submissions instantly as soon as they are received.

    Hope this helps. Thank you.

  • Profile Image

    Answered by Aisling on December 14, 2015 at 12:06 PM

    Thank you for your help. The notification that I can receive to my email, is that purely a notification, or does it also display the form/answers that the user has submitted?

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    JotForm Support

    Answered by Jan on December 14, 2015 at 12:12 PM

    The notification email can be customize on how you want it. But to answer your question, the default setting is it will show the questions and the answers. Here's an example:

  • Profile Image

    Answered by Aisling Condon on February 08, 2016 at 08:53 AM

    Thank you for your response last month.

    Regarding what you mentioned about being able to customise how the notification of submission is sent to my email, how can I do this? Can it be sent to my email as a pdf? 

    Many thanks

  • Profile Image

    Answered by Aisling Condon on February 08, 2016 at 08:57 AM

    Also, regarding the Auto-delete submissions app, do i still get my email notification automatically? And can I still access the pdf (if there is no way to customise the notification as the pdf itself)?

    Many thanks

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    Answered by acondon on February 08, 2016 at 08:59 AM

    And finally, considering your offices and therefore servers are in the US, does that affect when/how quickly submissions are deleted? (I am based in the UK)

    Many thanks

  • Profile Image
    JotForm Support

    Answered by Jan on February 08, 2016 at 09:51 AM

    I need to create a separate threads for your other questions.

    Regarding what you mentioned about being able to customise how the notification of submission is sent to my email, how can I do this? Can it be sent to my email as a pdf?
    http://www.jotform.com/answers/766853

    Also, regarding the Auto-delete submissions app, do i still get my email notification automatically? And can I still access the pdf (if there is no way to customise the notification as the pdf itself)
    http://www.jotform.com/answers/766864

    And finally, considering your offices and therefore servers are in the US, does that affect when/how quickly submissions are deleted? (I am based in the UK)
    http://www.jotform.com/answers/766865

    Thank you.