- WABMSAsked on December 15, 2015 at 08:54 PM
We use our forms internally at a school where everyone has the same domain. Students select a teacher and the teacher should get an email upon submission. This works for almost all of our teachers but a few teachers are not receiving the email though the form is submitted correctly. I can see from the Activity Logs that the email has failed.
The forms are:
From looking through the Forums it seems like this happens from time to time.
Can you please give me some guidance?
- JotForm Supportashwin_dAnswered on December 16, 2015 at 02:46 AM
I'm sorry for the trouble caused to you.
I did check your forms and found that all the forms has two email alerts and one of them has condition which has several email addresses.
Please let me know on which email address the submission emails are not being sent and we will take a look.
We will wait for your response.
- WABMSAnswered on December 16, 2015 at 08:41 PM
Thank you for helping. Since I'm posting emails, can you please set this to private?
I'm not exactly sure what you mean. The people with the failed email in the activity logs are not receiving emails.
Email failed to firstname.lastname@example.org
Email failed to email@example.com
Email failed to firstname.lastname@example.org
Email failed to email@example.com
Email failed to firstname.lastname@example.org
Again, thanks for you help!
- JotForm SupportChriistianAnswered on December 16, 2015 at 09:49 PM
I checked the mail log of the email you provided and I noticed that the emails were not sent successfully.
I check the emails on our bounce list and the emails are on the list which is the reason why the emails were not successfully sent.
I have remove the emails on our bounce list. You can also check if the email is on our bounce list on your end. You can check this article for instructions: How to remove your email address from bounce list.
Do let us know if you need further assistance.