We are not getting email notifications for SOME people in a common form

  • Profile Image
    WABMS
    Asked on December 15, 2015 at 08:54 PM

    Hi.

    We use our forms internally at a school where everyone has the same domain. Students select a teacher and the teacher should get an email upon submission. This works for almost all of our teachers but a few teachers are not receiving the email though the form is submitted correctly. I can see from the Activity Logs that the email has failed.

    The forms are:

    https://form.jotform.com/WABMS/MM_G6

    https://form.jotform.com/WABMS/RR_G6

    https://form.jotform.com/WABMS/MM_G7

    https://form.jotform.com/WABMS/RR_G7

     

    From looking through the Forums it seems like this happens from time to time. 

    Can you please give me some guidance?

  • Profile Image
    ashwin_d
    Answered on December 16, 2015 at 02:46 AM

    Hello WABMS,

    I'm sorry for the trouble caused to you.

    I did check your forms and found that all the forms has two email alerts and one of them has condition which has several email addresses. 

    Please let me know on which email address the submission emails are not being sent and we will take a look. 

    We will wait for your response.

    Thank you!

  • Profile Image
    WABMS
    Answered on December 16, 2015 at 08:41 PM

    Thank you for helping. Since I'm posting emails, can you please set this to private?

    I'm not exactly sure what you mean. The people with the failed email in the activity logs are not receiving emails. 

    They are: 

    Email failed to wendy_gore@wab.edu

    Email failed to liam_oshea@wab.edu

    Email failed to amanda_lehoux@wab.edu

    Email failed to aqiu@wab.edu

    Email failed to kelly_garner@wab.edu

    Again, thanks for you help!

  • Profile Image
    Chriistian
    Answered on December 16, 2015 at 09:49 PM

    Hi,

     

    I checked the mail log of the email you provided and I noticed that the emails were not sent successfully.

     

    I check the emails on our bounce list and the emails are on the list which is the reason why the emails were not successfully sent. 

     

    I have remove the emails on our bounce list. You can also check if the email is on our bounce list on your end. You can check this article for instructions: How to remove your email address from bounce list.

     

    Do let us know if you need further assistance.
    Regards.